Customer Service Representative

Job Description

Job Description

Job Title: Customer Service Representative

Location (city, state): Northbrook, IL Hybrid – In-Office (Training onsite)

Industry: Electrical & Electronic Manufacturing

Pay: $24.50 / hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is hiring for our client, a rapidly growing manufacturing organization expanding its customer service team due to increased demand. This is a professional, collaborative environment with strong leadership support and long-term growth potential.

Job Description:

We are seeking a Customer Service Representative to support a high-volume, product-based operation. This role focuses on order management, customer communication, and internal coordination. Training is hands-on and thorough, with the opportunity to grow within the organization.

Key Responsibilities:

• Enter, process, and track a high volume of customer orders
• Handle inbound and outbound customer and sales partner calls
• Resolve order issues, service inquiries, and delivery concerns
• Communicate professionally via phone and email
• Partner with internal teams to meet customer needs
• Maintain account, pricing, and order data in internal systems
• Support daily shipment coordination and order follow-ups

Qualifications:

• 6+ months of corporate full-cycle customer service experience
• Background in a product-based business environment
• High school diploma or equivalent
• Experience with Microsoft Office and ERP systems
• Strong communication and multitasking skills
• Ability to learn new systems and processes quickly

Perks:

• Hybrid flexibility after training
• Growing team environment
• Supportive leadership
• Modern office space
• Team activities and employee engagement events

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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