Kentucky Licensed Customer Service Advisor

Providing customer support in a structured contact center environment, the full-time Kentucky Licensed Customer Service Advisor will handle health insurance inquiries via phone and email, focusing on benefits, eligibility, and payments while working remotely from home. Key responsibilities Research and address questions regarding benefits, eligibility, payments, and quality-of-care concerns Document each interaction accurately in the tracking system and provide timely solutions through various communication channels Explain policies, procedures, and benefit details while routing or escalating inquiries as necessary Required qualifications High school diploma or equivalent 2+ years of customer service experience in call center, retail, or similar roles Ability to pass a pre-employment background check and drug screen Availability to work within specified operating hours, including possible weekends Basic computer skills and typing speed of 30+ words per minute