Connecticut Licensed Scheduler

Providing comprehensive clinical ambulatory scheduling for providers, the full-time Connecticut Licensed Scheduler will critically evaluate scheduling requests, manage appointment conflicts, and ensure excellent service to patients and providers while working remotely from Connecticut. Key responsibilities Answers phone calls, assesses urgency, and directs callers to appropriate resources while providing specialized information about services and policies Builds and modifies provider master schedules, schedules patient appointments, and resolves scheduling conflicts, including coordinating surgical procedures Utilizes the EPIC scheduling system to manage patient information, track referrals, and generate reports while ensuring compliance with HIPAA regulations Required qualifications Four years of related work experience, with at least two years in a similar role, or an Associate degree with two years of relevant experience Proven experience in a high-volume healthcare call center or medical practice Strong organizational skills with attention to detail and the ability to manage multiple tasks under time pressures Competency in English language, grammar, and medical terminology for accurate data entry and communication Demonstrated reliability with a proven record of exemplary attendance and punctuality