Resident Services Coordinator

Summary:

At AOG Living multi-family properties the resident service coordinator will assess the needs and provide programs regarding housing, education, home management, nutrition, family living, health care and other areas to improve the quality of life.

Essential Function:
• Coordinate programs and counseling services for residents with appropriate community service agencies to address resident needs in nutrition, family/home management, healthcare, employment, education, financial management, etc. Document all counseling/referral activities.
• Coordinate crisis intervention services for children of residents related to abuse, gang activities, substance abuse and like situations. Work closely with parents or responsible adults in making the referrals.
• Coordinate on-site self-sufficiency programs by initiating activities such as health and job fairs, GED and ESL classes, and job search programs.
• Coordinate and provide transportation to scheduled resident activities. Transportation can be in the form of bus passes, hired car service, collaboration with other service providers or in some cases, operation of a passenger van/vehicle.
• Prepare progress reports for management that detail the progress toward goals, revision of existing goals, setting new objectives and other related information as requested. Develop program budget as required.
• Attend council/board meetings and assist the council by providing needs assessments analysis for the community and implementing board/management decisions.
• May require approval and/or training with other service providers to provide services to the residents.

Education/Certification/Training

• High school diploma or equivalent required
• 1 year experience in apartment leasing and/or sales
• Apartment leasing experience or experience in a customer service-related industry (i.e., retail sales, hospitality).
• Must be able to read, write and communicate effectively to comprehend and complete documents, lease agreements and communicate effectively with residents.
• Demonstrate ability to apply sales skills (generating sales leads, conducting presentations, qualifying prospects and closing).
• Must have mathematical skills at high school level to calculate prorated rents, deposits, etc.
• Proficiency in using property management software(s), as well as Microsoft Office in order to complete required reports, create marketing flyers, etc.
• Must have basic knowledge of Fair Housing Laws.
• National Apartment Leasing Professional (NALP) preferred.
• Fair Housing training preferred.