Director - Customer Engineering
Jobtailor
Lead AI adoption and customer AI engagements that deliver measurable business value Serve as the technical lead for customer AI engagements, providing architecture and delivery guidance Identify customer AI use cases that improve engineering productivity and operational efficiency Act as the final US escalation point for major customer issues and production outages Lead incident response, coordinate cross-functional teams, and drive timely resolution of critical issues Mentor Delivery Leads and engineering teams on AI technologies and engineering best practices Establish engineering standards, best practices, and delivery governance across Customer Engineering Build trusted relationships with customers and executive stakeholders while ensuring delivery excellence Requirements 10+ years of software engineering, Cloud, or DevOps experience with at least 5 years in leadership roles Experience leading enterprise AI, Cloud, or digital transformation initiatives Strong knowledge of Generative AI, Agentic AI, LLMs, RAG, and AI orchestration frameworks Experience leading customer engagements, incident management, and engineering governance Experience with AWS, modern cloud-native architectures,
CI/CD
and Kubernetes Proven ability to mentor technical leaders and drive engineering excellence Experience in insurance, financial services, or SaaS organizations Experience leading globally distributed engineering teams Master’s degree in computer science, Engineering, or a related field (preferred) AWS and AI/ML certifications (preferred) Core Competencies Demonstrates expertise in leading AI adoption and customer engagements, with a strong focus on engineering productivity and operational efficiency. Proven ability to mentor teams, establish best practices, and drive incident management in complex environments. Highest-signal resume keywords AI Adoption Leadership Generative AI Knowledge AWS Experience Incident Management Engineering Governance ATS Optimization Keywords Hard Skills Software Engineering Cloud Computing DevOps AI Orchestration Frameworks Kubernetes CI/CD Engineering Best Practices Technical Mentorship Digital Transformation Enterprise AI Soft Skills Relationship Building Cross-Functional Coordination Delivery Excellence Certifications & Qualifications AWS Certification AI/ML Certification Industry Keywords Insurance Financial Services SaaS Tools & Technologies AWS Cloud-Native Architectures #J-18808-Ljbffr JobtailorVacancy posted 2 days ago
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