Hotel Front Office Manager

Job Description

Job Description

Join us at the Delta Hotels Orlando Celebration as a Hotel Front Office Manager, where your leadership will shine in the vibrant world of hospitality. You'll lead a dedicated team in delivering exceptional guest experiences, ensuring that every visitor feels valued and welcomed. With your previous front desk experience and strong management skills, you'll oversee the reception area, guide the front office staff, and uphold our hotel policies with integrity and passion. We believe in fostering an environment where people are the key to success, offering competitive pay, health benefits, paid time off, and opportunities for personal growth. At GF, your positive attitude and commitment to customer service will make a lasting impact. Apply today to elevate your career in a company that values your contributions and supports your professional journey.

$54,000 - $56,000 yearly

• Handle the front desk budget and order office supplies as needed
• Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
• Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
• Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
• Gather financial information and generate occupancy reports for the general manager

Education

• Associate's Diploma or Bachelor’s degree in Hotel Management, Hospitality, or related field (preferred)

Experience

• 2–5 years of Branded hotel operations experience required; Marriott Experience preferred. Prior supervisory or assistant front office management experience preferred

Skills & Competencies

• Excellent communication and interpersonal skills
• Strong leadership and team-management abilities
• Problem-solving and conflict-resolution skills
• Ability to multitask in a fast-paced environment
• Strong attention to detail and organization
• Technical Skills Proficiency in hotel Property Management Systems (PMS) such as Opera, OnQ, Cloudbeds, etc
• Basic knowledge of reservations, revenue management, and night audit procedures. Comfortable with Microsoft Office (Excel, Word, email systems)

Discover relaxation with a touch of enchantment at Delta Hotels Celebration Orlando. Located near the quaint town of Celebration, FL, just one mile away from Walt Disney World, our resort spans 20 acres of vibrant tropical gardens and sits conveniently close to major theme parks and ESPN Wide World of Sports. Explore with ease, offering complimentary shuttle services to Walt Disney World and Universal Studios.