Customer Service Representative/Coordinator

Job Description

Job Description

Security Works – Gate & Access Control (partnering with Premier Fence).

 

About Us:

At Security Works , we’re all about keeping people and properties secure—and doing it with a team-first, customer-focused mindset. We take pride in our work, our culture, and the relationships we build with our clients. We’re looking for a reliable, organized, and friendly Customer Service Representative / Coordinator to help keep our operations running smoothly.

What You’ll Do:

• Be the first voice our customers hear , answering calls and addressing questions with professionalism and care.
• Prepare accurate work orders and create project worksheets in our system.
• Help with ordering parts and equipment so jobs run without a hitch.
• Coordinate schedules between clients, technicians, and project teams.
• Keep customers in the loop with timely updates and communication .
• Handle administrative tasks like billing, deposits, and collections.
• Support the team with documentation and project tracking as needed.

Who We’re Looking For:

• Someone with customer service or admin experience who thrives on organization and follow-through .
• Strong communicator—both written and verbal.
• Comfortable juggling multiple tasks and priorities.
• Detail-oriented, proactive, and willing to jump in wherever needed.
• Tech-savvy and able to learn new systems quickly.
• A team player who values a positive, collaborative work environment .

Compensation & Benefits:

• Competitive salary.
• Medical, vision, and dental insurance.
• 401(k) retirement plan.
• Paid time off (PTO).
• Accidental death insurance.
• Employee Assistance Program (EAP).
• 6 paid holidays per year.
• Tuition reimbursement opportunities.

Why Security Works?:

We’re building something different. Security Works is focused on creating a company where employees enjoy coming to work, customers trust our service, and our team takes pride in what they do every day.

If you’re looking for an opportunity where you can make a real impact, work with a strong team, and help grow a service operation the right way, we’d like to hear from you.