Family Services Specialist -Per Diem -Tissue Bank - 140262

Family Services Specialist -Per Diem -Tissue Bank

Under direct supervision of the Family Services Director, the Family Services Specialist (FSS) serves as a compassionate advocate for tissue and eye donation by supporting families who have recently experienced the loss of a loved one. This role is responsible for conducting telephone-based donation conversations, providing emotional support and education, and facilitating authorization for tissue and eye donation in accordance with applicable laws, regulations, and organizational policies.

The FSS works collaboratively with hospital staff, referral intake teams, recovery staff, funeral homes, medical examiners/coroners, and internal departments to ensure families receive timely, respectful, and compassionate care throughout the donation process.

This position requires advanced communication skills, emotional resilience, crisis intervention abilities, and the capacity to guide families through difficult conversations with empathy, professionalism, and sensitivity.

Lifesharing provides services 24/7 requiring this position to participate in a call schedule rotation including nights, weekends, and holidays.

Minimum Qualifications

• Graduation from college with a major in an applicable natural science plus, and/or equivalent combination of experience/training.
• Experience in the organ and tissue donation field or related health care field.
• Experience working with families in grief and/or crisis situations.
• Ability to work variable shifts, variable work locations, holidays, weekends, and overtime when required. Participate in on-call rotation. Able to work with cadavers.
• Excellent communication skills.
• Demonstrated self-starter who is accountable and meticulous in details.
• Possess the personal characteristics of professionalism, commitment to high standards, discriminating judgment and high level of ethics.
• Demonstrated ability to utilize computers and Microsoft Office Suite.

Preferred Qualifications

• Bachelor's Degree in Life Sciences, Social Sciences, Pastoral Care, or related field
• Previous relevant medical experience.
• Bilingual: Spanish and English.

Special Conditions

• Must be able to work flexible hours, frequent overtime, and provide on-call coverage to area hospitals.
• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.