Mobile Service Coordinator

Stivers Ford of Birmingham

Mobile/Remote Service Coordinator

The Mobile/Remote Service Coordinator is critical to the overall success of Mobile Service at the dealership. This role coordinates and manages all Mobile Service activities within the dealership.

Skills/Knowledge Knowledge of Service Advisor functions, knowledge of dealership operations, customer focused, business acumen, people leader

Qualities Trustworthy, personable, good communicator, confident, decisive, organized, skilled in conflict management, dependable, adaptable, thorough

Responsibilities

Manage RO Process

- RO creation

Mobile Service Advisor

- Ensure correct parts

- RO closeout

- Process payment

Manage Parts Process

- Coordinate with Parts Department to ensure parts availability for repair

- Coordinate with Parts Department to add additional sales opportunity parts

- Ensure Mobile Service Unit is loaded with needed parts for repairs

- Add parts to the RO as required

- Ensure unused parts are accounted for and added back to inventory

Schedule

- Coordinate with BDC (where applicable) to ensure Mobile Service Unit is adequately scheduled

- Take incoming Mobile Service requests

- Determine scheduled day and time, maximizing route optimization

Route

- Utilize Route Optimization to set Mobile Service appointments

Dispatch

- Dispatch appropriate Mobile Service Unit and Technician for requested repair

- Determine if repair request is within Mobile Service scope

Customer Communication Prior to and During Repair

- Confirm customer appointment

- Communicate day of Mobile Service status

Customer Follow-Up

- Ensure customer satisfaction

Prospect

- Partner with Fleet staff to solicit Fleet business

Marketing

- Partner with dealership Marketing Department to promote Mobile Service

Apply

Vacancy posted 8 hours ago

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