Operations Specialist

About this role We are looking for an Operations Specialist to support our Market Area America’s National Construction and Engineering organization to identify, drive, support and facilitate efficient & effective changes & performance improvements – from business needs to business results. This role focuses on project planning, stakeholder management, and data analysis to drive efficiencies and improvements within the organization. Responsibilities Analyze, document, and improve operational procedures to enhance productivity and reduce costs. Monitor workflows, resolve bottlenecks, and ensure daily activities run smoothly. Prepare, analyze, and present operational reports to guide decision‑making. Act as a liaison between departments (e.g., sales, logistics, finance) to align operations with company goals. Drive external partners to deliver on agreed schedules. Collaborate with the management team to establish and execute operational strategies. Maintain compliance with industry regulations and company policies. Maintain a safety‑first approach to all execution. Conduct training sessions for staff on updated procedures, tools, and best practices. Stay updated on the latest industry developments. Qualifications A Bachelor’s degree in business administration, management, supply chain, or a related field is preferred. 3+ years of relevant experience is required. Ability to identify areas for improvement and analyze data. Strong interpersonal skills to collaborate across departments. Ability to handle complex requests and work under pressure. Proficiency in office software (MS Office, Google Workspace) and relevant ERP/specialized software. Automation/AI first approach to problem resolution or refinement. Passion for learning: willingness and interest in learning new skills and parts of the business. Benefits Competitive salary dependent on location, experience, and qualifications. Short‑Term Variable Compensation Plan with an annual bonus opportunity. Healthcare benefits: choice of three medical plans, dental plan, and company credits covering part of premiums. 401(k) retirement plan with company match up to 4% of eligible pay. Life and disability insurance; charitable giving and stock purchase plan options. Paid time off: 15 days of accrued vacation, 3 personal days per year, 11 holidays, 8 hours volunteer time, 80 hours sick time annually; maternity leave up to 16 weeks and parental or adoption leave up to 6 weeks at 100% pay. Location United States (US) – Plano Equal Opportunity Employer Ericsson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other protected characteristic. #J-18808-Ljbffr Ericsson GmbH