Business Analysis Advisor

Business Analysis Advisor

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Analysis Advisor within PNC's Home Lending Servicing organization, you will be based in Pittsburgh PA, Annapolis MD, Brecksville OH, Phoenix AZ or Lakewood CO. As the Business Analysis Advisor you will be supporting technology delivery within Home Lending Servicing systems by coordinating implementation across all downstream servicing platforms, including MSP (system of record) and customer-facing systems such as Online Banking and EDGE. It involves partnering with the Product Owner to define technical requirements and assisting with execution across multiple technical teams within the PNC ecosystem. Unlike a traditional Agile crew, this position manages development efforts across diverse teams and resources, with scope varying by project. Responsibilities include creating and managing change artifacts throughout discovery, definition, and execution phases of product delivery. The role requires driving conversations to clarify requirements, dependencies, and release sequencing with Technology, Product, Line of Business, Risk, and other stakeholders to deliver solutions for business needs. Ultimately, the position advocates for Home Lending profitability, growth, and enhanced customer experience by leveraging technology to deliver value.This role requires the candidate to be an excellent communicator, detail orientated, organized and a self-starter. Strong experience in Microsoft programs (excel, PowerPoint, word), Technology familiarity & presentation experience are highly desired.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)