Support Crew (Seasonal)

Alamo Drafthouse Cinema

Compensation Range: $14.00 - $17.00

Location: 2116-D New Bern Ave, Raleigh, North Carolina, 27610

Alamo Runners will have the pleasure of supporting our theater guests by focusing on food and beverage service. Core responsibilities include maintaining the highest level of Alamo's awesome hospitality and safety standards so our guests can enjoy a safe, clean, distraction-free, and enjoyable environment.

What We Offer

• A fun workplace where you can be yourself and do awesome work!
• Free movies & food
• Paid time off
• Competitive pay
• Flexible scheduling
• Medical, dental, vision, FSA, HSA, and voluntary benefits are available for all full-time and part-time teammates

Our Mission

To Ensure Every Guest and Teammate Has An AWESOME Experience And Is EXCITED To Come Back

Core Role Responsibilities

• Maintains and supports all company safety standards
• Conducts quality food checks and delivers food/beverage orders to the correct seats consistent with venue theater floor maps
• Knowledgeable of the Alamo menu and common allergens; takes necessary safety precautions as needed
• Responsible for safe alcohol service, including checking IDs on drink delivery and monitoring guest consumption, following local and state regulations
• Checks guest tickets to ensure they are in the correct seat
• Maintains a cheerful, courteous disposition with guests and teammates, and communicates efficiently with Production staff, Greeters, Managers, and guests
• Anticipates guest needs and monitors notifications for guest requests
• Focuses on supporting guests as needed, while limiting disruptions
• Responsible for theater, lobby, and restroom cleaning, as well as opening and closing duties as assigned, to maintain cleanliness standards across all high-touch areas
• Provides support in identifying guest issues and reports them to the management team
• Anticipates and maintains appropriate stocking levels of necessary supplies, completes prep and side work, and assists with additional operational tasks as needed for efficient service
• Completes tasks with efficiency and a sense of urgency
• Demonstrates strong teamwork skills
• Knowledgeable of Alamo policies, procedures, and safety standards
• Other duties as assigned

Preferred Experience

• Prior experience in hospitality/guest services
• Prior food and beverage safety/handling experience

Requirements

• Availability to work nights, weekends, and holidays (minimum 3 days a week, at least one day being a weekend)
• Ability to move with caution and work collaboratively in a loud, sometimes dark, fast-paced environment
• Ability to bend, duck, crouch, walk up and down stairs, carry multiple plates/trays, and deliver food while limiting disruptions
• Ability to lift and carry up to 50 pounds at one time and repeatedly during entire shift
• Ability to stand and walk for extended periods throughout the shift
• Ability to maintain physical stamina and coordination in a fast-paced setting
• Stays up-to-date on all local food/beverage compliance regulations, safety courses, and assigned online trainings
• Reliable transportation
• Ability to climb stairs

This is a tip shared role with the Back of House (BOH) in the following venues: TX, CA, Raleigh, Omaha, Wrigleyville and Naples. The role is tip shared at 80% of the total tips, with 20% of the tip pool split amongst the BOH and 80% to the FOH. In NY, CO, Seaport the FOH is on one tip share.

Our Core Values

DO THE RIGHT THING: We strive to be a force of good in our company, in our industry and in the world. We stand up for our beliefs even when it is hard. We start from a place of kindness.

FOSTER COMMUNITY: We value what is unique about each other and celebrate our differences. We treat each other with respect, support each other's passions, and help each other grow. We welcome healthy debate but don't tolerate intolerance. We take this commitment outside our 4 walls, creating neighborhood theaters that are deeply tied to the local community.

BOLDLY GO: Like the crew of the Starship Enterprise™, we seek out new experiences and pursue innovation in all of our work. We take risks and chart new territory. We learn from our mistakes and continuously improve.

GIVE A SH!T: We are passionate about creating awesome experiences. We obsess over every detail and take pride in our work because we know it makes all the difference to our guests and our teammates. Our pursuit of excellence drives us to do our best.