Customer Service Representative (CSR)

Pioneer Overhead provides residential and commercial garage door installation, repair, and maintenance services with a commitment to quality, reliability, and continuous improvement. We believe great service starts with great people, and we're looking for a Customer Service Representative (CSR) who takes pride in helping customers and supporting a high-performing team. As a Customer Service Representative at Pioneer Overhead, you will be the first point of contact for customers, scheduling service appointments, coordinating with technicians, and ensuring a seamless customer experience. Your professionalism, communication skills, and attention to detail will help support the efficient delivery of our residential and commercial garage door services. Responsibilities Handle inbound and outbound customer inquiries through phone, email, and chat, addressing questions about garage door services, scheduling, and repairs. Manage customer information, service requests, and job details in our internal systems to ensure accurate and up-to-date records. Schedule service appointments and dispatch technicians, ensuring jobs are assigned efficiently and completed on time. Provide clear communication to field technicians regarding job details, customer requirements, and service updates. Collaborate with sales, operations, and technical teams to resolve customer issues promptly, ensuring a smooth experience from start to finish. Monitor and follow up on job statuses, keeping customers informed throughout the service process. Maintain detailed reports and documentation related to customer interactions, service requests, and job outcomes. Ensure high professionalism and empathy in all customer interactions, maintaining our customer-focused approach. Identify opportunities to improve internal processes and workflows to optimize customer satisfaction and service delivery. Qualifications Previous customer service experience required; home service, construction, or garage door industry experience preferred. Strong communication skills, both verbal and written, with the ability to convey technical information in an easy-to-understand manner. Proficiency in scheduling, dispatching, CRM software, or ServiceTitan preferred. Highly organized with the ability to manage multiple priorities in a fast-paced environment. Excellent organizational skills and attention to detail. Ability to work independently and as part of a team, with a strong customer first mindset. Familiarity with garage door service workflows is a plus. Flexible availability, including the ability to work occasional weekends or holidays if needed. Additional Information We're looking for a customer-focused team member who takes pride in delivering exceptional service and helping customers every day. If you're organized, dependable, and enjoy working in a fast-paced environment, we'd love to hear from you. #J-18808-Ljbffr