Call Center Representative (Pre-Sales/Customer Service)

CARCHEX Needs Call Center Representatives for Lead Qualification and Sales Support!!! Great conversations. Great teammates. Great opportunities. Earn $20-$22+/hour. Build valuable skills. Grow your career. At CARCHEX, we've been helping drivers protect their vehicles for more than 20 years! We're looking for energetic, dependable, people-focused professionals to join our Pre-Sales Team. If you're comfortable on the phone, enjoy connecting with people, and thrive in a fast-paced team environment, THIS IS THE OPPORTUNITY FOR YOU Why You'll Love Working at CARCHEX Competitive pay: $20.00-$22.00+ per hour Incentives and Contests give you the opportunity to take home more MONEY!!! 12-time winner of The Baltimore Sun's "Best Places to Work" Named one of "60 Best Companies to Sell For" by Selling Power A+ Rating with the Better Business Bureau Paid training and ongoing coaching Opportunities for career growth and advancement Supportive, team-focused work environment What You'll Do As a Call Center Representative (Pre-Sales/Customer Service), you'll be one of the first voices our customers hear. You'll connect with customers who are interested in learning more about vehicle protection and help get them to the right member of our Sales Team. This is a customer-focused role where your communication skills, energy, and ability to connect with people matter. You'll Connect with customers from across the country Create a positive first impression through friendly, engaging conversations Ask qualifying questions and verify customer information Introduce customers to CARCHEX vehicle protection solutions Identify customer needs and determine appropriate next steps Connect qualified customers with a Sales Representative Deliver a professional, customer-first experience on every call Compensation Pay Range: $20.00-$22.00+ per hour. Compensation within the range will be based on relevant experience, skills, and qualifications. Periodic performance and compensation reviews. Benefits & Perks We believe great employees deserve great benefits. From Your First Day Paid training Hands-on coaching and support Ongoing professional development A collaborative, team-oriented work environment Health & Financial Benefits Medical, Dental & Vision Insurance Company-Paid Life Insurance Voluntary Life Insurance Short-Term & Long-Term Disability Hospital Indemnity & Critical Illness Insurance Legal Insurance Pet Insurance 401(k) with competitive company match Time Off Generous Paid Time Off Sick & Safe Leave Paid Holidays Schedule Full-Time | Monday-Fri Choose From Two 8-hour Schedules

9:00 AM - 6:00 PM

10:00 AM - 7:00 PM

Overtime opportunities available. Convenient Hunt Valley Location Work from our headquarters in Hunt Valley Towne Centre, conveniently located near shopping, dining, and transportation. Free parking Easy access to Light Rail Walkable restaurants and coffee shops On-site shopping, retail, and fitness centers Requirements What We're Looking For You don't need to be a sales expert to succeed here. We're looking for motivated, reliable people who communicate well, enjoy helping others, and are ready to learn. You’ll Be a Great Fit If You Have A confident and enthusiastic phone presence Strong communication and active listening skills Computer proficiency The ability to thrive in a fast-paced environment/li> A willingness to learn and accept coaching A positive attitude and strong work ethic A friendly, patient, customer-first approach A team-player mentality #J-18808-Ljbffr CARCHEX