Customer Service Associate

Are you a high-energy, organized communicator who thrives in a fast-paced environment? Join a local facilities management provider built on teamwork and fast-paced problem-solving. If you are interested, please apply today or send your resume to View email address on us.fitly.work for immediate consideration!

salary: $20 - $22 per hour
shift: First
work hours: 9 AM - 5 PM
education: No Degree Required

Responsibilities

• Multichannel Communication: Serve as a primary point of contact via high-volume phone and daily email correspondence, communicating effectively with clients, contractors, vendors, and internal teams.

• System & Data Management: Accurately enter, update, and track operational records, client requests, claims documentation, and contractor profiles within proprietary software systems.

• Intake & Scope Processing: Receive and review incoming tickets, incident reports, and service documentation to ensure complete file accuracy before routing or dispatching.

• Active Status Tracking: Monitor open requests and ongoing tasks daily to eliminate delays, obtain missing paperwork, and maintain complete status visibility.

• Issue Resolution & Coordination: Collaborate with cross-functional market teams to address customer inquiries, resolve billing or invoice discrepancies, and coordinate scheduling schedules.

• Administrative Operations: Prepare routine tracking reports, manage high-tempo workflows, and assist with special operational projects as needed.

Skills

• Follow-up
• Telephone Etiquette
• Active Listening
• Empathy
• Adapting to Change
• CRM
• Basic Software Skills
• Basic Computer Skills
• Customer Relations
• CUSTOMER ORDERS/SALES
• Customer Service
• Typing Skills
• Customer Relationship Management
• Data Entry
• Vendor Relations
• Order Fulfillment
• Excel
• Decision Making
• Organizational Skills
• Administrative Duties
• logistics
• Scheduling Appointments
• Communication
• Maintaining Calendars

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on us.fitly.work.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.