Service Desk Analyst
Flexjet
Overview Flexjet is currently seeking a dedicated and committed Service Desk Analyst who will be responsible for providing first level support of service requests. The ideal candidate is customer motivated and will work to understand the needs of our users. Our staff works in a team environment and is supported by a full-service network infrastructure group as well as a team of in-house developers. *Please note, the shift requirement of this position may include weekend days. Responsibilities
- Handle service requests that come in via our help desk system (Zendesk), phone or email
- Monitor end-user reported problems to identify potential areas requiring further intervention and communicate to appropriate personnel using Flexjet's incident management and request fulfillment processes.
- Document issues found and troubleshooting practices.
- Setup, maintenance and repair of PC-based computer hardware, printers, network wiring and basic process troubleshooting relating to operating systems, in-house and third-party applications, networks, and telecommunications.
- Participate in weekly on-call support rotation currently every 10-12 weeks.
- Candidates must be able to perform *break*fix* and MUST be able to define the term.
- Review and update technical support documentation to ensure information is complete and accurate.
- Collaborate with third-party vendors to resolve software/hardware problems and disputes.
- Bachelor's degree in business or computer Science preferred.
- 3-5yrs of experience with hardware support
- Strong knowledge of Microsoft Client operating systems up to Windows 10 is required.
- Has or can achieve Microsoft Certification within 1 year of hire
- Exceptional attention to detail
- Strong time management and prioritization skills
- Ability to work autonomously.
- Working knowledge of network wiring standards and protocols
- Critical thinking and problem-solving skills
- Can troubleshoot, diagnose, and repair computer hardware, telecommunications, and peripheral equipment: for example, PCs/laptops, printers, desk and mobile devices with minimal direction.
- Ability to work under pressure and prioritize to complete tasks in a timely manner.
- Exhibits well-developed interpersonal skills that promote and foster a team culture.
- Possesses excellent organizational skills and communication skills, both written and verbal to establish and maintain effective working relationships.
- Proficient interpersonal skills
- Training skills necessary to educate employees on the use of hardware, software and processes.
- Routine system administration activities, for example, resetting passwords, printer set-ups, user accounts and accessibility.
- SCCM knowledge is a plus.
- ITIL knowledge is a plus
- Office 365 Administration
- Microsoft Azure knowledge is a plus.
- Microsoft Intune knowledge is a plus.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Service Desk Analyst in Mayfield Village, OH vacancy
- ...comprehensive benefits package, which includes Medical, Vision, Dental, Disability, Life, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits...SuggestedLocal area
- ...pounds. Strong attention to detail and pride in quality work. Dependable, punctual, and self-motivated. Excellent customer service and communication skills. Ability to work independently and as part of a team. What We’re Looking For We value employees...SuggestedHourly payFull timeWork at officeLocal areaWork from homeMonday to Friday
Serpentini Chevrolet Of Willoughby Hills
Willoughby Hills, OH10 days ago - ...supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident... ...on aptitude, security clearance eligibility, and Navy needs; in service conversion opportunities for qualified Sailors who meet...SuggestedApprenticeshipWorldwideShift work
US Navy
Wickliffe, OH3 days ago - ...Office, 1 day remote How You’ll Make an ImpactAs a Data Loss and Prevention Analyst, you'll be accountable to deliver prompt and reliable data security prevention, monitoring, and response services. This will be accomplished by implementing and managing data protection...SuggestedFull timeWork experience placementWork at officeRemote work
- ...inventory systems, following technical instructions, and collaborating with a team during on‑site deployments. Job Title: IT Site Analyst (Phone Specialist) Location: Cleveland, OH Pay Range: $30/hr on W2 What’s the Job? Manage and maintain phone inventory at the Wickliffe...Suggested
$30 - $33 per hour
...locally to OH and MI and Remote Akkodis, Inc. is seeking an IT Site Analyst/Desktop Support for an onsite role with a global employer. The... ...experience Must have excellent communication and customer service skills Skills in the following: Microsoft Windows 10, Office 36...Hourly payFull timeTemporary workWork at officeLocal areaRemote workWork from homeAkkodis
Wickliffe, OH5 days ago- ...preferred, but not required IT and business/industry work experience preferred but not required Highly skilled in phone and customer service with end user support. Experience in managing small cross-functional teams and projects with the ability to influence senior...Full timeWork experience placementWork at officeRemote work
TOTAL ID SOLUTIONS INC
Wickliffe, OH19 days ago $30 - $33 per hour
...job poster from Akkodis Akkodis is seeking a Deskside Support Analyst for a contract-to-hire job with an onsite opportunity in Brecksville... ...Job function Job function Administrative Industries IT Services and IT Consulting Referrals increase your chances of interviewing...Contract workWork at office$65k - $85k
...solving skills will directly shape business outcomes. As a Business Analyst, you will play a pivotal role in bridging business needs with... ...as a Business Analyst in technology, insurance, or financial services. Experience with requirements management and collaboration...Hourly payFull timeWorldwide$65k - $85k
...commitment to student growth — We Should Talk! ‖ Benefits You Don't See in Most District Jobs: Free Virtual Medical & Mental Health Services Advocacy & Navigation Support Cigna Healthy Pregnancies, Healthy Babies Program Pet Insurance Options Perks-At-Work...Full timeSummer workWork at officeRelocation packageFlexible hoursChanceLight Behavioral Health, Therapy, & Education
Wickliffe, OH10 days ago- What you’ll do: Eaton Corporation is currently seeking a Business Analyst & Process Owner - ServiceNow to join our Information Technology... ...of the ServiceNow Platform, including the modules: IT Service Management, IT Asset Management, IT Operations Management. A deep...Local areaImmediate startRelocation package
$65k - $70k
...Job Description Job Description Job Summary OMCO, a MacLean-Fogg Company, is hiring a Production Planning and Control Analyst at our Wickliffe, Ohio facility. In this role, you will oversee production scheduling, optimize labor and resource utilization, analyze performance...Full timeTemporary workOMCO (a MacLean-Fogg Company)
Wickliffe, OH13 days ago- Eaton’s IT group seeks an IT Specialist - Business Analyst to join the Information Technology team on a hybrid schedule from Beachwood, OH or other North American sites. The role involves defining epics and stories, prioritizing the backlog, and ensuring acceptance criteria...
- Lubrizol Corporation is seeking a Data Loss and Prevention Analyst to protect information across cloud, email, network, and endpoints. The role is hybrid (4 days in office, 1 day remote) and reports to the Senior Manager of Information Security. You will implement data...Work at officeRemote work
- OMCO, a MacLean-Fogg Company, is hiring a Production Planning and Control Analyst at our Wickliffe, Ohio facility. You will oversee production scheduling, optimize labor and resource utilization, analyze performance, and coordinate across functions to support efficient...
- ...Explore Hana's RFID products and how we connect everyday items to the IoT Learn more about Hana's contract manufacturing and assembly services You are invited to join! We’re always looking for new talented, but more important, motivated people eager to learn and develop...Contract workWorldwideFlexible hours
Hana-Technologies,-Inc.-
Solon, OH5 days ago - Tremco CPG Inc. is seeking a Sr. Business Systems Analyst - Service Management/HR to support SAP and related tools for Tremco North American operations, with potential global scope. Responsibilities include training, configuration, and business analysis to improve processes...
- Tremco is seeking a Sr. Business Systems Analyst - Service Management/HR to support SAP across Sales, Service and HR for North American operations, with potential global scope. You will lead, train, and troubleshoot, interfacing with business users and vendors; design specs...
- ...covers end-user systems, business systems, infrastructure and ongoing IT projects. The successful candidate handles day-to-day help desk requests, monitors key systems, and assists in upgrades to the IT infrastructure. Growth opportunities accompany increasing responsibilities...Full time
- ...Comfortable working onsite full-time in Solon, OH (this is not a remote role). Additional Preferred Skills: Experience using a help desk ticketing system. Knowledge of SonicWall and general networking concepts. Ability to manage multiple projects simultaneously #J-1880...Full timeWork at officeHome officeFlexible hours
srahiring
Solon, OH4 days ago $84.8k - $127.32k
...activities within the Strategic Sourcing Organization (SSO). The Analyst will include themselves in the strategic sourcing process as... ...accommodation during the application process, please contact our services team at (***) ***-****.Rockwell Automation’s hybrid policy...Full timeWork at officeVisa sponsorshipWork visaFlexible hours- ...be empowered to make a real impact - on your career, your community, and the world around you.How You’ll Make an Impact As a Senior Analyst, Mergers & Acquisitions, you'll be at the forefront of our growth, driving business decisions through your analytical insights. You...Work at officeFlexible hours
- ...you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products. A Technical Specialist also...Local areaNight shift
$21.5 - $30.75 per hour
...determination, and a knack for knowledge. Does this sound like you? If so, Canon USA, an innovator of technology, solutions, and services, wants to meet you. We're ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking...Hourly payFull timeWork at officeShift workCanon U.S.A., Inc.
South Euclid, OH2 days ago$5,250 per month
...Field Service Technician Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial...Full timeTemporary workWork at officeNight shiftSecur-Serv
Pepper Pike, OH2 days ago$16 - $23.9 per hour
...Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the...Daily paidMinimum wageFull timeTemporary workPart timeLocal areaFlexible hoursBridgestone Americas
South Euclid, OH5 days ago- ...Description Position Summary We are seeking a Level 1 Help Desk Technician to serve as the first point of contact for end users... ...Documentation Log, categorize, and track all support requests in the IT service management (ITSM) platform Follow standard operating...InternshipRemote work
Integra Testing Services
Painesville, OH3 days ago $65k - $75k
...Job Description Job Description We are an Ohio-based MSP company specializing in comprehensive IT services for enterprises of all sizes. From desktop to server, network, and telecommunications solutions, we're trusted partners dedicated to helping businesses achieve...Full timeWork at officeLocal areaMSP Hire, Inc.
Beachwood, OH6 days ago- Wright Technical Services seeks an On-Site Technical Support Specialist to provide hands‑on and remote assistance for desktop and enterprise applications in a Fortune 500 manufacturing setting. You will troubleshoot hardware and software, perform repairs, deploy devices...Work at officeRemote work
- ...for end-user technology support, delivering exceptional customer service while ensuring employees have the technology and resources... ...Technology or equivalent experience. Two (2) or more years of Help Desk or Desktop Support experience. Experience supporting Windows 11...Work at officeRemote work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Desk Analyst. Be the first to apply!
Related searches
- helpdesk manager Mayfield Village, OH
- help desk manager Mayfield Village, OH
- senior systems support analyst
- senior service desk analyst
- client technical specialist
- financial systems support analyst
- lead technical specialist
- work from home technical support specialist
- product support technician
- senior help desk technician