Desktop Support Analyst

Akkodis provided pay range This range is provided by Akkodis. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $30.00/hr - $33.00/hr Direct message the job poster from Akkodis Offering 20 years of IT and Engineering Recruiting experience and expertise, locally to OH and MI and Remote Akkodis, Inc. is seeking an IT Site Analyst/Desktop Support for an onsite role with a global employer. The role is located in an east suburb of Cleveland, OH and offers a long-term year+ opportunity. The IT Desktop Support Analyst will troubleshoot PC hardware and software problems and perform software installations and upgrades. Qualifications include 3+ years of hands-on deskside support experience. Salary Range: $30-33 per hour salary negotiable based on experience, education, geographic location, and other factors This is a great opportunity with a global employer that can lead to future career growth! IT Analyst/Desktop Support Job Responsibilities Include : Addressing IT issues with end users, usually in-person and providing hands-on hardware and software support. Frequent interaction with Solutions Center teammates globally, as well as Level 3 Support, Asset Management, Software Delivery teams and other IS groups and management. Log all requests in ticketing system. This includes all incoming ACD calls, direct calls, e-mails, voicemails, chats, instant messages, walk-ins, and any other interactions. Provide accurate and thorough solutions to end user interactions. Escalate or transfer incidents as appropriate. Provide information to end users regarding the status of their incidents or requests. Troubleshoot PC hardware and software problems; perform software installations and upgrades. Qualifications: 3+ years of hands-on desktop support experience Hardware and software, desktop and laptop, and printer troubleshooting experience Must have excellent communication and customer service skills Skills in the following: Microsoft Windows 10, Office 365 applications including Teams, OneDrive, Outlook, and OneNote, Microsoft Internet Explorer and Edge, Google Chrome, and Safari, Adobe Acrobat, Foxit Reader, or other PDF applications Experience in iOS/Android devices, System Center Configuration Manager (SCCM), or ServiceNow is a plus General application support knowledge, preferably familiar with some sort of language or software such as SharePoint or MS Power Suite or VB/C++/Python would be a plus If you are interested in this IT Desktop Support job in Cleveland, OH, please click APPLY NOW. For other opportunities available at Akkodis go to If you have questions about the position, please contact Kathy Becher at View email address on click.appcast.io. Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit The Company will consider qualified applicants with arrest and conviction records. Seniority level Associate Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting and Chemical Manufacturing Referrals increase your chances of interviewing at Akkodis by 2x Inferred from the description for this job Vision insurance Medical insurance Get notified about new Desktop Support Analyst jobs in Wickliffe, OH. Call Center Rep / Pharmacy Tech Support (Work from Home in the US) Cleveland, OH $65,800 - $135,400 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr