IT Support Technician

Dispenser IT Support Technician

Euclid Chemical is a fully owned subsidiary of RPM International, one of the world's largest coatings companies. With over 110 years of experience, we provide innovative solutions to the construction and restoration markets through our extensive range of treatments, sealants, coatings, sealers, and decorative products. Recognized as a 2024 NE Ohio Top Workplace by Energage, Euclid Chemical prides itself on fostering a people-first culture that values collaboration, respect, and growth.

Summary: Euclid Chemical is currently seeking a Dispenser IT Support Technician to be responsible for managing and troubleshooting PC hardware/software, supporting dispensing equipment systems, providing remote and on-site training, and handling warehouse duties. This role requires technical knowledge in Windows PCs, industrial automation, and mechanical systems, along with strong problem-solving and communication skills.

Essential Duties & Responsibilities:

• Ongoing PC Hardware & Software management, troubleshooting, and repair. Including software licensing used in the dispensing equipment.
• Maintain & update system functional specs., documentation, and drawings.
• Fielding & troubleshooting calls via phone & online support tools.
• Remote training Dispenser Service Technicians on field installation, operation, and servicing of systems.
• Remote or travel to on-site system pre-commissioning, commissioning, customer training, and startup of Dispensing equipment.
• Warehouse Duties: Shop maintenance, shipping, receiving, inventory stocking, and cleaning.
• Collaborate & coordinate activities with Euclid Chemical Managers in Ohio

Education & Experience

• High School Diploma or GED.
• Certificate training in the areas of responsibility a plus
• Windows based PCs & Networks knowledge, or experience.
• Industrial automation, electrical, and pneumatic knowledge, or experience.
• Hand, power, and measuring tools knowledge, or experience.
• Mechanical knowledge, or experience.
• Ability to read and comprehend written instructions and technical language normally found in equipment manuals.

Physical Requirements:

• Sitting, Standing, Walking, Lifting, Carrying, Pushing, Pulling, Reaching (Various Heights), Keyboarding, Gross & Fine Manipulation, Driving, Stooping, Crouching, Kneeling, Crawling, Climbing (Ladders, Ramps, Stairs)

Joining our team means gaining access to a suite of competitive benefits including:

• $25-30 per hour (determined by education and experience)
• Annual employee bonus program
• Medical, Dental and Vision coverage
• Life Insurance, Disability, Parental Leave
• 401k with company match
• Defined benefit pension plan
• Vacation and holiday time

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.