Customer Relationship Specialist

Position Title: Customer Relationship Specialist Work Location: Onsite in Nashville, TN (1222 Demonbreun Street, 20th Floor) Assignment Duration: 6 months (Dec 1, 2025 – June 1, 2026) Work Schedule: Monday to Friday, 8:30 AM – 5:00 PM Work Arrangement: Onsite Note - MUST be onsite in Nashville - potential to switch to hybrid later in assignment 6 month contract - potential to convert 5+ years of call center experience is a requirement - strong call center background/Strong customer service skills Call volume is 30-50 calls/day Position Summary: As a Customer Relationship Specialist you will be responsible for the success of our customers. This demanding role requires a unique skillset. Working with a sales professional, you will assist in preparing sale intake documents, setting up accounts, placing orders, and answering customer inquiries in an efficient and professional manner. You will act as an advocate for our customers and a champion for our brand. Your job ensures our customers have the best experience possible. Background & Context: Reporting to the Supervisor, Contact Center, this position plays a key role in maintaining high levels of customer satisfaction and operational excellence for the organization’s customer base. Key Responsibilities: Act as a liaison by managing both incoming and outgoing calls, emails or live chat support. Ensure the best experience possible, no matter what channel our customers choose to contact us. Work alongside sales professionals to deliver a high-end customer experience. Take ownership of account interactions from beginning to end. Complete thoughtful, personalized responses to a variety of customer requests such as: General Inquiries Account Creation Pricing Product Orders/Returns Billing Inquiries Payments Upselling and Cross selling - Great starting point from which to grow toward a sales career. Contribute to the ongoing success of your team by achieving goals and objectives. Qualification & Experience: Associate/Bachelor’s degree, or equivalent work experience. 5 years’ experience in a call center/inside sales role. The ability to exercise initiative. Strong communication skills: oral, written, and interpersonal. Proficiency in Microsoft Office applications: Word, Excel, PowerPoint, SharePoint, and OneNote. Preferred Qualifications: Knowledge of customer service principles and practices. A strong understanding of telephony and technology, and not be intimidated by it. The ideal candidate must be comfortable working in a fast-paced environment. Company Summary: Our client is a fast-growing global aesthetics and skincare company focused on providing innovative aesthetics and market-leading skincare offerings throughout every stage of life. With a differentiated portfolio of products spanning 60 countries, we meet the evolving needs of patients and consumers worldwide through continued innovation and commercialization of new products and treatments. Key Responsibilities: Act as a liaison by managing both incoming and outgoing calls, emails or live chat support. Ensure the best experience possible, no matter what channel our customers choose to contact us. Work alongside sales professionals to deliver a high-end customer experience. Take ownership of account interactions from beginning to end. Complete thoughtful, personalized responses to a variety of customer requests such as: General Inquiries Account Creation Pricing Product Orders/Returns Billing Inquiries Payments Upselling and Cross selling - Great starting point from which to grow toward a sales career. Contribute to the ongoing success of your team by achieving goals and objectives.