Client Support Specialist

Ministry Brands is looking for a Client Support Specialist, Background Screening to join our growing team. We are a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith‑based, non‑profit and for‑profit organizations. Working Location This is a hybrid role based out of our Tampa, FL or Tulsa, OK offices. You will work from home 2 days per week and in the office 3 days per week. What You’ll Do Provide user support to improve the experience of customers and/or end‑users of the assigned product. Respond to customer service inquiries via ticket system, emails, LiveChat, and phone calls in a timely manner. Work with customers to identify and replicate errors and defects through a variety of communication means to ensure resolution. Collaborate with team members to provide resolutions to customer inquiries. Provide customer feedback to support management through regular team meetings to keep management informed of customer needs and attitudes for decision‑making purposes. Identify recurring service requests in your support specialty and offer knowledge‑base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue. Provide excellent customer service through a friendly yet empathetic tone, and proactive and timely responses to maintain high customer satisfaction scores. Who You Are Experience in customer service, support, or other customer‑face roles. High school diploma or an equivalent combination of education and experience. Proficient in Office365 – Microsoft Word, Excel, PowerPoint, Outlook. Demonstrated ability to learn and understand ticketing software applications. Excellent verbal and written communication, organization, and follow‑up skills. Ability to clearly describe technical detail in emails and calls. Discern appropriate resolution and escalation paths. Ability to work effectively and accurately within a fast‑paced, deadline‑driven environment. Benefits Robust healthcare options, including a plan 100% covered by Ministry Brands for employee‑only coverage and a generous HSA contribution. Flexible paid time off: flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave; 11.5 days of fully paid holidays. Paid parental leave to support parents during the addition of a new child. Mental health support through an Employee Assistance Program with free in‑person or virtual counseling. Professional development reimbursement for further education and career advancement. Employee recognition and rewards through our Nectar platform. Equal Employment Opportunity Statement Ministry Brands is an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. #J-18808-Ljbffr Site Organic LLC