Certification Manager, Educational Services

Certification Manager, Educational Services Job Title: Certification Manager, Educational Services Job Description Summary The Axis Communications Academy empowers physical security industry professionals to design, install, and configure industry‑leading video surveillance solutions. Our educational services are comprised of classroom‑based training and online modules, with more than 6,000 Axis partners and customers trained annually. The individual filling this role will be responsible for the strategy, governance, administration, and continuous improvement of the organization's professional certification program. This is an on‑site position based in Chelmsford, MA. What you’ll do here as Certification Manager, Educational Services Manage the lifecycle of certification programs from concept through launch, maintenance, and retirement Define certification standards, policies, governance, and operational procedures Ensure certifications align with channel, customer, and organizational objectives Manage both virtual and in‑person certification testing operations Partner with subject matter experts to align exam question banks and local scenario‑based assessments Align certification standards with industry best practices and accreditation requirements where applicable Manage certification workflows, enrollment rules, exam delivery, reporting, and learner records Partner with IT and Academy stakeholders to support system enhancements Support data governance and certification record management Own digital badging operations through credentialing platforms Develop and manage certification pathways for candidates seeking certification without course attendance Define recertification requirements and renewal pathways Develop continuing education frameworks that recognize instructor‑led training, eLearning, workshops, and other approved initiatives Provide regular certification program updates to Academy, sales, and executive stakeholders Establish certification KPIs and success metrics Forecast certification budgeting and vendor management Who are we looking for / Who are you? Project and program management experience Strong in analytical and critical thinking High attention to detail, with ability to multi‑task and prioritize workload Excellent written and verbal communication, with ability to convey both details and big picture Organized and excellent time management skills Team‑oriented, yet also a self‑starter Obtaining an Axis certification will be required post‑hire Qualifications we’d love to hear that you have / are Bachelor’s degree in business, technology, learning and development, or related field Experience analyzing certification metrics and reporting program outcomes 3+ years of experience managing certification, training, or learning programs preferred Experience with Learning Management Systems and certification platforms preferred Physical demands Employee is occasionally required to lift 20‑25 lbs. Expected travel time for this position is 25%. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Target Salary The approximate pay range for this role is $110K–$120K. Additional required information Posting End Date: 2026‑07‑26 Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action. #J-18808-Ljbffr Axis Communications