Contact Center Specialist
Parkland Health and Hospital System
Location: Main Hospital Bldg - Basement Work schedule: This is a Part-time position without benefits. PRIMARY PURPOSE Identifies caller's needs, obtains/verifies relevant information and routes call to the most appropriate site whether internal or external to Parkland Health & Hospital System. MINIMUM SPECIFICATIONS Education
- None.
- Must have one (1) year of customer service experience.
- May have an equivalent combination of education and/or experience in lieu of specific education and/or experience as stated above.
- None.
- None.
- Must be bilingual (Spanish).
- Must successfully pass the Spanish Language Oral Skills Assessment examination prior to employment.
- Must demonstrate ability to type 20 words-per-minute with a maximum of 3 errors.
- Must successfully pass a pre-employment spelling test with a minimum score of 85%.
- Must successfully pass a customer service skills test with a minimum score of 80%.
- Must be able to communicate effectively in English to include but not limited to communication via telephone, overhead paging and in person.
- Must be able to demonstrate a working knowledge of personal computers, and standard office equipment.
- Must be able to communicate effectively with patients, families and hospital staff in accordance with established policies and procedures.
- Must be able to solve problems within established policies and procedures.
- Must demonstrate a positive demeanor, good verbal and written communication skills.
- Must be able to successfully complete additional job related training when offered.
- Must be able to function in a team environment.
- Uses multiple software applications to process incoming and outgoing calls. Connects appropriate extension and provides adequate information to ensure prompt and efficient communication.
- Understands importance of and consistently follows emergency code notification processes and procedures through appropriate use of telecommunications systems.
- Demonstrates active listening skills to identify caller's need. Consistently keeps caller informed of call process. Gathers and inputs information as needed to route calls appropriately.
- Maintains acceptable productivity and quality standards as established by management to ensure the Call Center operates effectively and efficiently.
- Understands and appropriately utilizes all supplies and equipment, demonstrating responsible stewardship in the use of Parkland's resources.
- Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.
- Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.
- Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Contact Center Specialist in Dallas, TX vacancy
- ...route calls appropriately. Maintains acceptable productivity and quality standards as established by management to ensure the Call Center operates effectively and efficiently. Understands and appropriately utilizes all supplies and equipment, demonstrating...SuggestedWork at office
Parkland Health and Hospital System
Dallas, TX1 day ago - ...Contact Center Specialist 1 Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values...SuggestedImmediate start
$23 - $34 per hour
National Life Insurance Company in Montpelier, Vermont is seeking a Contact Center Escalations Associate. In this role, you will manage complex after-issue servicing needs and escalated concerns for Life & Annuity products. Responsibilities include serving as a subject...SuggestedHourly pay$50 - $60 per hour
...consistently garners them the Great Place to Work® certification year after year. CX Program Manager/Channel Initiatives Specialist (Six Sigma, Contact Center) Primary Skills ~ Contact center , Program Management, Data Analyst AI , Business Analyst , Six Sigma , Voice,...SuggestedWorldwideBrillio
Dallas, TX3 days ago$37.05 per hour
...Workforce Management Specialist PGS Worldwide is seeking a Workforce Management Specialist in Irving, TX for a one-year contract... ...Specialist will support the Human Resource Service Center by managing contact center scheduling, workforce allocation, real-time adherence...SuggestedFull timeContract workWorldwideShift work- ...Icom-S System Specialist The iCOM-S System Specialist will travel to customer data center sites to perform startup and maintenance activities on Vertiv iCOM-S equipment. The iCOM-S system integrates with Vertiv cooling equipment and data halls to monitor performance...For contractorsWork at officeLocal areaRemote workNight shiftWeekend work
Vertiv Holdings
Dallas, TX25 days ago - ...System Specialist A System Specialist will provide world class leadership for high-profile orders and high-end service support with installations... ...Provide estimated time of arrival to the Customer Response Center (CRC) where applicable Assist with scheduling by working...For contractorsFor subcontractor
Vertiv Holdings
Dallas, TX1 day ago - ...Call Center Specialist PRN Nights Behavioral Health Connections, Inc. is a provider of patient-focused, comprehensive mental health services. We offer mental health evaluations to children, adolescents, adults and older adults in crisis 24 hours a day, 7 days a week...ReliefLocal areaShift workNight shift
$22.5 per hour
...Description Job Description LEASING AND RESIDENT EXPERIENCE SPECIALIST Are you highly organized, customer-oriented, enjoy... ...hear from you! In this role you will be the first point of contact for our prospective residents and an ongoing point of contact...Hourly payFlexible hoursWeekend workOneShetlandPropertyCorp.com
Dallas, TX13 days ago$55k - $60k
...Parts Specialist Our client, a global leader in CNC machining, is looking for a Parts Specialist. This person would be responsible for... ...Engineering, Marketing, Technology, Supply Chain, Revenue Cycle, Call Center, Human Resources and Executive Search, LaSalle offers staffing...Temporary work- ...journey to wellness. Visit us online at Behavioral Health Connections (BHC) in Dallas, TX is seeking a dynamic and talented Call Center Specialist PRN Nights to work 12 hours Shift in the team of compassionate, dedicated professionals. The Call Center Specialist performs...ReliefLocal areaShift workNight shift
- ## Call Center Specialist - Liver Transplant ClinicApplylocations: Dallas, Texastime type: Full timeposted on: Posted Yesterdayjob requisition... ...and outside organizations. Serves as first point of contact into the Liver Institute clinics as it relates to coordination...Work at officeMonday to FridayFlexible hoursShift work
- ...States of America) Job Description : Job Purpose ~ The ECMO specialist participates in the development of a treatment plan, involving... ...of critical care experience Methodist Dallas Medical Center is one of North Texas’ best places to work. And it keeps getting...Work experience placementShift work
Methodist Health System
Dallas, TX9 days ago - ...Job Description Job Description We are seeking a skilled wedding dress specialist to join our network of independent alteration professionals. If you have a passion for precision tailoring on bridal gowns and a steady hand for delicate fabrics, we want to hear from...For contractorsLocal areaWork from home
Thimble Alterations
Dallas, TX2 days ago - ...Catalog Specialist New Service Parts (NSP) The Catalog Specialist New Service Parts (NSP) is responsible for managing and maintaining... ...have always defined us: entrepreneurship, teamwork, customer-centered, sustainability, safety. Why Join Us? When you join our team...Local area
- Job Description Job Description Description: Lights, Camera, Action! Heritage Auctions is seeking a creative, out-of-the-box thinker to join our dynamic Marketing team. Do you have a strong passion for writing, directing, and producing? Then set your sights on...FreelanceWorldwide
Heritage Capital Corporation
Dallas, TX27 days ago - ...proceedings. Manage court reporters' schedules to ensure comprehensive coverage for all assigned cases. Serve as the primary contact for attorneys, paralegals, and court reporters regarding scheduling, logistics, and inquiries. Maintain detailed records of assignments...FreelanceRemote work
Complete Legal
Dallas, TX28 days ago - ...Description: We are seeking a detail-oriented and proactive Sourcing Specialist to join our Supply Chain team at Shield AI. This full-time... ...decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us....Full timeTemporary workPart timeFor contractorsWorldwide
Shield AI
Dallas, TX26 days ago - Milton Hershey School, a cost-free pre-K through 12th grade residential school, is seeking a Youth Development Specialist in the Education, Training & E-Learning department. This role supports students’ academic, social, and emotional growth through mentoring, small-group...Full time
Confidential
Dallas, TX2 days ago - ...Job Description Job Description Position Summary: The Program Excellence Specialist supports the adoption, utilization, and ongoing improvement of enterprise software platforms across the organization. Working in partnership with IT and designated program...Weekly payShift work
Hayes Company LLC
Mesquite, TX4 days ago - ...Maintain a positive working relationship with customers and client contacts. Education and Experience: Required: ~ Bachelor's... ...and territory management experience Inside Sales or Contact Center experience Aesthetics experience Knowledge, Skills and...Contract workLocal areaHome office
Amplity Health
Dallas, TX2 days ago $60k - $90k
...Global Shipping & Receiving Specialist The Global Shipping & Receiving Specialist supports daily shipping, receiving, and material handling operations. This role is responsible for preparing shipments, receiving incoming goods, and ensuring materials are properly tracked...Full timeTemporary workPart timeShield AI
Dallas, TX26 days ago- ...Associate Specialist, Lease Administration Energy Transfer, recognized by Forbes as one of America's best large employers, is dedicated... ...-scale support items such as office supply issues, vendor contact, and minor maintenance needs Support abstract creation and...Second jobWork at office
Energy Transfer
Dallas, TX12 hours ago $39.1k - $52.9k
...growth. Find your future with us. Boeing Global Services, Distribution Business is looking for an Associate Shipping/Receiving Specialist to join our team in Dallas, TX . Position Summary: Completes initial verification for identification and damage on...Permanent employmentWork experience placementWork at officeRelocationVisa sponsorshipWork visaRelocation packageFlexible hoursShift workDay shiftThe Boeing Company
Dallas, TX2 days ago$77k - $202k
...driving innovative solutions that transform customer operations. This is an exciting opportunity to leverage your knowledge in contact center transformation while mentoring junior staff and contributing to meaningful business outcomes. Responsibilities - Foster...Full timeH1bPwC
Dallas, TX14 days ago$39.5k - $49k
...Job Title Act as a high-level liaison between clients and customers in a fast-paced, high-volume contact center. Location: Our office is located at 3001 Hackberry Rd, Irving, TX 75063. Candidates should live within a commutable distance to this site. Inbound...Work at officeLocal areaRemote workMonday to FridayFlexible hoursCotality
Irving, TX12 hours ago- ...completes corrections to ensure records are accurate. Distributes payroll on a bi-weekly basis according to established procedures. Contacts employees to fill vacant shifts daily and/or weekly to ensure units are staffed appropriately. Ensures employee contact data is...Work at officeShift workWeekend work
Parkland Health and Hospital System
Dallas, TX1 day ago - ...largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations. To join our...Hourly payFull timeApprenticeshipLocal area
Music & Arts
Dallas, TX12 hours ago - ...Employee Primary Purpose The Primary Purpose of the Coding Specialist II is to code and verify charge data necessary to ensure... ...CPT, HCPCS, HCC and HEDIS CAT II, E/M codes according to the Centers for Medicare & Medicaid Services (CMS) requirements for both professional...Contract workLocal area
Parkland Health and Hospital System
Dallas, TX1 day ago - ...Inpatient Experience Required - Remote work for TX, AR, WI and FL ONLY Primary Purpose The primary purpose of the Coding Specialist III is to code and verify data necessary to ensure correct coding, abstracting, and billing on inpatient (IP) encounters. This...Contract workLocal areaRemote work
Parkland Health and Hospital System
Dallas, TX1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Contact Center Specialist. Be the first to apply!
Related searches
- senior program specialist Dallas, TX
- order processing specialist Dallas, TX
- correspondence specialist Dallas, TX
- instructional systems specialist Dallas, TX
- leave specialist Dallas, TX
- promotions specialist Dallas, TX
- enterprise solutions specialist Dallas, TX
- government information specialist Dallas, TX
- infection control specialist Dallas, TX
- resolution specialist Dallas, TX