Contact Center Specialist

Parkland Health and Hospital System

Location: Main Hospital Bldg - Basement

Work schedule: This is a Part-time position without benefits.

PRIMARY PURPOSE

Identifies caller's needs, obtains/verifies relevant information and routes call to the most appropriate site whether internal or external to Parkland Health & Hospital System.

MINIMUM SPECIFICATIONS

Education

None.

Experience

Must have one (1) year of customer service experience.

Equivalent Education and/or Experience

May have an equivalent combination of education and/or experience in lieu of specific education and/or experience as stated above.

Certification/Registration/Licensure

None.

Required Tests for Placement

None.

Skills or Special Abilities

Must be bilingual (Spanish).

Must successfully pass the Spanish Language Oral Skills Assessment examination prior to employment.
Must demonstrate ability to type 20 words-per-minute with a maximum of 3 errors.
Must successfully pass a pre-employment spelling test with a minimum score of 85%.
Must successfully pass a customer service skills test with a minimum score of 80%.
Must be able to communicate effectively in English to include but not limited to communication via telephone, overhead paging and in person.
Must be able to demonstrate a working knowledge of personal computers, and standard office equipment.
Must be able to communicate effectively with patients, families and hospital staff in accordance with established policies and procedures.
Must be able to solve problems within established policies and procedures.
Must demonstrate a positive demeanor, good verbal and written communication skills.
Must be able to successfully complete additional job related training when offered.
Must be able to function in a team environment.
Uses multiple software applications to process incoming and outgoing calls. Connects appropriate extension and provides adequate information to ensure prompt and efficient communication.

Responsibilities

Understands importance of and consistently follows emergency code notification processes and procedures through appropriate use of telecommunications systems.
Demonstrates active listening skills to identify caller's need. Consistently keeps caller informed of call process. Gathers and inputs information as needed to route calls appropriately.
Maintains acceptable productivity and quality standards as established by management to ensure the Call Center operates effectively and efficiently.
Understands and appropriately utilizes all supplies and equipment, demonstrating responsible stewardship in the use of Parkland's resources.

Job Accountabilities

Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.
Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.
Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.

Requisition ID: 987638

Apply

Vacancy posted 1 day ago

Similar jobs that could be interesting for youBased on the Contact Center Specialist in Dallas, TX vacancy

Contact Center Specialist
...route calls appropriately. Maintains acceptable productivity and quality standards as established by management to ensure the Call Center operates effectively and efficiently. Understands and appropriately utilizes all supplies and equipment, demonstrating...
Suggested
Part time
Work at office
Parkland Health and Hospital System
Dallas, TX
1 day ago
Scheduling Specialist
...Direct message the job poster from Saltu Staffing We are hiring Contact Center Specialists to support patient registration, appointment scheduling, and customer service for a leading healthcare facility in Dallas, TX. This role requires strong communication skills, call...
Suggested
Saltu Staffing
Dallas, TX
3 days ago
Contact Center Specialist 1
...Contact Center Specialist 1 Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values...
Suggested
Immediate start
Baylor University Medical Center
Dallas, TX
6 days ago
Contact Center Specialist
...SusieCakes Support Center Team Member Please note that this is a fully onsite role, and flexibility to work evenings and weekends... ...premium service and treating each guest as a VIP. Handle all contacts in an efficient and professional manner, while documenting all...
Suggested
Local area
Flexible hours
Weekend work
Afternoon shift
SusieCakes Bakery
Dallas, TX
3 days ago
Payment Processing Specialist
...Payment Processing Specialist MCI is one of the fastest-growing tech-enabled business services... ...in the USA, with a strong call center footprint and operations that extend across... ...e-commerce, and financial services. Our contact centers are powered by both on-site and...
Suggested
Daily paid
Work at office
Local area
Remote work
Monday to Friday
Weekday work
Accounting & Finance Positions
Farmers Branch, TX
2 days ago
On-Site Specialist
...company General Purpose of an On-Site Specialist: The On-Site Specialist supports the... ...Server, Administrative Assistant, Call center, Bank Teller or Customer Service... ...and level of ability. Maintain regular contact with the current pool of temporary associates...
Temporary work
Work at office
Afternoon shift
Elwood Staffing
Irving, TX
3 days ago
Specialist, CPD Client Services
...Job Title Specialist CPD Client Services Job Description The Specialist CPD Client Services works as a member of a call-center team dedicated to providing additional service and support to high value CPD Customers. This individual is responsible for providing...
Office Depot
Grand Prairie, TX
3 days ago
Relationship Specialist
$70k - $75k
...other’s efforts. We stand committed to the success of our customers. We’re Looking For: We are seeking a Relationship Specialist who enjoys and is energized by building relationships through meaningful interactions with current and prospective customers. You...
Temporary work
Local area
Immediate start
AFC
Mesquite, TX
22 hours ago
Associate Specialist- ET Real Estate
...Location: Energy Transfer HeadquartersPosition SummaryThe Associate Specialist, Lease Administration & Regional Support is responsible for... ...-scale support items such as office supply issues, vendor contact, and minor maintenance needs· Provide input for regional events...
Work at office
Energy Transfer Partners
Dallas, TX
2 days ago
Associate - Service Operations
$192k
...exceptional experiences across their business - from AI-focused call centers to best-in-class backoffice functions across a wide variety of... ...or customer care ; general and administrative (Finance / HR); contact center; middle office (claims, mortgages, case management)...
Apprenticeship
Work at office
Easy work
McKinsey & Company
Dallas, TX
1 day ago
Production Specialist
$54.46k - $81.55k
...Production Specialist US-TX-Irving Job ID: 34559 Type: Full-Time # of Openings: 1 Category: Product Support CUSA SW Regional Office About the Role Responsible for supporting and developing sales while increasing market share of the Canon High...
Full time
For contractors
For subcontractor
Casual work
Work at office
Local area
Canon U.S.A., Inc.
Irving, TX
16 hours ago
Sr. Specialist, Mechanical Engineering (Design)
...technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Sr. Specialist, Mechanical Engineer (Design) Job Code: 38730 Job Location: Plano, TX (Onsite) Job Schedule: 1st Shift 9/80 Job...
Work at office
Local area
Day shift
L3Harris Technologies
Balch Springs, TX
4 days ago
Coding Specialist II
...AR, WI Primary Purpose The primary purpose of the Coding Specialist II is to code and verify charge data necessary to ensure... ...CPT, HCPCS, HCC and HEDIS CAT II, E/M codes according to the Centers for Medicare & Medicaid Services (CMS) requirements for both professional...
Contract work
Local area
Remote work
Parkland Health and Hospital System
Dallas, TX
1 day ago
Child Life Specialist- Palliative Care
...Hospital has a unique opportunity for a Certified Child Life Specialist (CCLS) to serve minor children, grandchildren and other relatives... ...will use expertise in child development, grief, and family-centered care to support children and families navigating serious illness...
Internship
Parkland Health and Hospital System
Dallas, TX
1 day ago
Coding Specialist III
...Inpatient Experience Required - Remote work for TX, AR, WI and FL ONLY Primary Purpose The primary purpose of the Coding Specialist III is to code and verify data necessary to ensure correct coding, abstracting, and billing on inpatient (IP) encounters. This position...
Contract work
Local area
Remote work
Parkland Health and Hospital System
Dallas, TX
1 day ago
A/R Specialists - Medical
...and driven by results? Join our team as an Accounts Receivable Specialist and play a key role in maintaining cash flow and ensuring... ...function Virtual Healthcare - 100% employer paid | Onsite fitness center and cafe Why ClaimReturn? Problem solving, building...
Full time
Weekend work
Claimreturn
Dallas, TX
more than 2 months ago
Senior Specialist, Video Production & Editing
...people across the globe who think that’s work worth doing.Senior Specialist, Video Production & EditingWhy We Have This RoleAt Qualtrics,... ...and privileges of employment, please let your Qualtrics contact/recruiter know.Not finding a role that’s the right fit for now...
Seasonal work
Work at office
3 days per week
Qualtrics
Dallas, TX
3 hours ago
Sr Specialist - Area Account Mgt
...years management experience in the petroleum industry preferred.Required experience is commensurate with the selected job level:The Specialist/Analyst level requires a Bachelor’s degree and 2-5 years of relevant job related experienceThe Senior Specialist/Analyst level...
Contract work
Work experience placement
Work at office
Flexible hours
Night shift
Weekend work
Afternoon shift
Energy Transfer Partners
Dallas, TX
3 days ago
Plastic Surgery Area Specialist- Northwest
...solutions that turn dreams into possibilities. Job DescriptionJob Highlights:The Plastic and Reconstructive Surgery (PRS) Area Specialist role is a US, regionally based marketing position that partners closely with the Area Business Manager and internal stakeholders...
Full time
Work at office
Remote work
Night shift
BD, Becton and Dickinson
Dallas, TX
3 days ago
Edge Connectivity Specialist 2
DescriptionAt HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion...
Work at office
Monday to Friday
Shift work
HDR
Dallas, TX
8 hours ago
Systems Integration Senior Specialist
...currently seeking a Systems Integration Senior Specialist to join our team in Dallas, Texas (US-TX... ...AI, cloud, security, connectivity, data centers and application services. our consulting... ...banking information, please submit a contact us form, .NTT DATA endeavors to make...
Work at office
Remote work
Flexible hours
NTT DATA
Dallas, TX
1 day ago
Specification Specialist II
...learn how you could help make great things possible not only in your community, but around the world. In the role of Specification Specialist II, we'll count on you to: Prepare design development and contract documents specifications for technical projects while ensuring...
Contract work
Work at office
Local area
HDR
Dallas, TX
2 days ago
Sr Specialist - Account Management
...and brightest talent and we are committed to making your job a challenging and rewarding experience.Summary:The position of Sr. Specialist - Sales is a key player of the sales team. This position requires a driven individual with strong business acumen, excellent communication...
Contract work
Work at office
Night shift
Energy Transfer Partners
Dallas, TX
3 days ago
Creative Specialist
...The Creative Specialist develops and executes innovative visual communications that advance the firm’s brand, strategic priorities, and business objectives. This role combines creative thinking, visual storytelling, and technical design expertise to create compelling...
Freelance
Work at office
Afternoon shift
Vinson & Elkins
Dallas, TX
1 day ago
EHS Specialist
In this role, you will assist with audits, inspections, and the timely submission of regulatory reports, while also responding to and supporting site emergencies as needed. You will conduct incident investigations, including root cause analysis and the development of corrective...
Synerfac Technical Staffing
Garland, TX
14 hours ago
Bridge CAD/BIM Specialist
...learn how you could help make great things possible not only in your community, but around the world. In the role of Bridge CAD/BIM Specialist, we'll count on you to:Prepare detailed drawings, layouts, and sketches for conventional concrete and steel bridges, retaining...
Work at office
Local area
HDR
Dallas, TX
2 days ago
Specialist - Real Estate
...Commercial Real Estate preferredSAP experience is a plusRequired experience is commensurate with the selected job level:The Associate Specialist level requires a Bachelor's degree or equivalent experience and 0-2 years of relevant job-related experienceThe Specialist level...
Permanent employment
Second job
Work at office
Night shift
Energy Transfer Partners
Dallas, TX
3 days ago
Vulnerability Management Specialist
$104k - $130k
...destination organization where careers are made and accelerated. Here, innovation is a team sport.As a Vulnerability Management Specialist, you will contribute to security initiatives and work on high-impact projects as a member of the security engineering team. You will...
Full time
Local area
Immediate start
Flexible hours
AppFolio
Dallas, TX
3 days ago
AR/AP Specialist
...getting started making strategic partnerships to provide clean water across the country!United Flow Technologies is hiring an AR/AP Specialist. This role requires working in our Irving, TX office Monday-Friday. What you'll do:AR Responsibilities:Process and post incoming...
Full time
Work at office
Monday to Friday
United Flow Technologies
Irving, TX
1 day ago
Innovation Specialist
$105.4k - $124k
...develop new business models, and transform promising concepts into scalable products and services. We are seeking an Innovation Specialist to lead opportunities from initial discovery through commercialization readiness. This role combines customer insight, product management...
Full time
Work experience placement
Local area
Shift work
3 days per week
US Bank
Irving, TX
3 hours ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Contact Center Specialist. Be the first to apply!