Housekeeping Supervisor

Position Summary

The Housekeeping Supervisor is responsible for leading daily operations across Lodge Rooms, Cottages, Public Spaces, and Laundry to ensure a consistent, high-quality guest experience.

This role ensures all areas meet Oglebay's standards of cleanliness, presentation, and readiness while fostering a culture rooted in:
Genuine Care, Rooted Connections, Energized Engagement, and Personalized Possibilities.

The Housekeeping Supervisor leads by example, actively supporting hosts, driving accountability, and delivering service excellence through coaching, inspection, and real-time operational leadership.

Essential Duties & Responsibilities

Leadership & Team Development

Lead, coach, and develop housekeeping hosts to deliver consistent, high-quality service aligned with brand standards


Support performance management, including coaching, recognition, and corrective action in partnership with leadership


Facilitate daily pre-shift meetings to reinforce priorities, service expectations, and engagement


Support onboarding and continuous training to ensure host success


Promote a culture of accountability, teamwork, and respect across all operational areas


Guest Experience & Service Excellence

Ensure all guest rooms, cottages, and public areas meet or exceed cleanliness and presentation standards


Conduct inspections of arrivals, stayovers, and public spaces to verify readiness


Respond to guest requests through HotSOS within established service timeframes


Lead service recovery efforts and resolve guest concerns professionally


Deliver personalized touches that elevate the guest experience


Partner with Front Desk and Maintenance to ensure seamless guest service


Operations & Quality Control

Perform daily inspections using established standards and digital tools


Monitor room status, service requests, and workflow to ensure efficiency


Verify all assignments are completed and guest-ready within required timelines


Conduct random quality audits, including self-inspected rooms


Ensure all maintenance issues are properly reported and followed up


Inventory & Asset Management

Oversee daily inventory and proper usage of supplies, linen, and equipment


Ensure closets, carts, and vans are clean, stocked, and organized


Assist with ordering and monitoring supply usage to control costs


Maintain safe, clean, and compliant storage and chemical areas


Safety & Compliance

Ensure proper handling and use of chemicals according to safety standards


Maintain a safe working environment for both hosts and guests


Enforce department policies, including attendance, uniform standards, and SOP compliance


Ensure adherence to company policies and applicable regulations


Communication & Coordination

Maintain clear and consistent communication with leadership and team members


Coordinate daily operations across Lodge, Cottages, Public Space, and Laundry teams


Utilize systems such as HotSOS for workflow management and updates


Document and communicate guest concerns, operational issues, and follow-up actions


Administrative Responsibilities

Complete daily and weekly reporting (inspections, logs, operational updates)


Assist with scheduling, board management, and daily assignments


Support Lost & Found processes using I Left My Stuff


Participate in leadership meetings and continuous improvement initiatives


Supervisory Responsibilities

Directly supervises hosts across Lodge Rooms, Cottages, Public Space, and Laundry (up to 50+ team members)


Responsible for training, assigning work, monitoring performance, and supporting development


Ensures fair and consistent application of policies, recognition, and accountability


Maintains a visible, active presence across all operational areas


Qualifications

Education & Experience

High School Diploma or GED required


Minimum of 1 year of supervisory experience required


Previous hospitality or housekeeping experience preferred


Skills & Abilities

Strong leadership and organizational skills


Excellent communication and interpersonal abilities


Ability to manage multiple priorities in a fast-paced environment


Strong problem-solving and decision-making skills


Proficiency in operational systems and basic computer skills


Physical Demands

Regularly required to stand, walk, bend, and move throughout large operational areas


Ability to lift, push, or pull up to 50 pounds


Ability to respond quickly to operational and guest needs


Capable of extended periods of active movement throughout shifts


Work Environment

Active role across Lodge rooms, cottages, public spaces, and back-of-house areas


Exposure to varying indoor and outdoor conditions, including weather when supporting cottages


Moderate noise level


Flexible schedule required, including weekends, holidays, and rotating PM shifts


Additional Expectations

Maintain professional appearance and adherence to uniform standards


Demonstrate leadership presence and accountability at all times


Support department goals, initiatives, and service standards


Perform additional duties as assigned to support operations


This job description outlines the general responsibilities of the role and is not all-inclusive. The Environmental & Guest Services Department reserves the right to adjust duties as needed to support operations and deliver exceptional guest experiences.