Manager - Digital Product Management

Job Description

Amex Digital Labs' mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand.

We are seeking a Product Manager to bring stablecoin and on-chain products and services to life within the crypto and blockchain space. You will shape the future of how American Express builds on chain by contributing to the strategic vision, defining winning strategies, and building new product concepts across stablecoin payments, and agentic payments. This role will require the ability to operate in a white space area with a deep understanding of stablecoins, the crypto landscape, and traditional payments systems. For example: you can explain, at a high level, a blockchain consensus mechanism, how stablecoin settlement works, and how a payment service provider operates.


We are looking for a strong communicator who can simplify complex topics and drive alignment across teams. You will collaborate extensively with the Digital Labs Business Development and Go-to-market teams as well as a broad range of internal stakeholders including Strategic Partnerships, Enterprise Strategy, Global Commercial Services, Merchant, Network, Treasury and Amex Ventures.

Responsibilities

• Support the company's stablecoin and on-chain product strategy by partnering with key teams to identify business needs, develop use cases, and translate opportunities into product requirements.
• Balance customer, stakeholder, leadership, and partner needs to define product features, user stories, acceptance criteria, user experience, roadmap, and backlog.
• Partner with engineers and solutions architects to evaluate technical solutions, assess trade-offs, define API specifications, and deliver stablecoin, on-chain, and platform capabilities.
• Lead short-term pilots and longer-term strategic initiatives across stablecoin products, on-chain payments, agentic payments, and the broader crypto ecosystem.
• Develop new product concepts for agentic payments, including on-chain stablecoin payment flows for AI agents and machine-to-machine commerce, x402/MPP-enabled payment experiences, merchant/API monetization, and controls for safe, scalable adoption.
• Partner with Business Development, Amex Ventures, and other internal stakeholders to pilot new on-chain capabilities, pitch proofs of concept, and build scalable participation in the stablecoin and blockchain ecosystem.
• Monitor stablecoin, on-chain payments, and crypto market developments to identify potential partners, inform roadmap updates, and provide clear recommendations.
• Manage development and release timelines, navigate dependencies, clarify trade-offs, and drive alignment through clear communication, summaries, and follow-ups.

Qualifications

• 3+ years of on-chain product development, product management, or product strategy experience.

• Experience working with stablecoins and public blockchain ecosystems, including hands-on use of crypto wallets, on-chain settlement, stablecoin infrastructure, x402, MPP, and related blockchain technologies.

• Familiarity with financial-services controls, including KYC/AML, sanctions, data privacy, security, and risk management considerations for stablecoin and on-chain products.

• Strong product judgment, deep customer empathy, enthusiasm for exceptional products and services, and ability to clearly articulate product functionality.

• Strong project management skills, including organizing timelines, tracking milestones, managing risks and dependencies, adapting quickly, and keeping work moving in a fast-changing environment.

• Excellent communication skills across distributed and global teams, with the ability to engage, influence, and inspire partners to drive collaboration and alignment.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About the Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.