Customer Operational Readiness Representative

Customer Operational Readiness Representative in GAC Savannah

At Gulfstream, our people are at the heart of everything we do. We believe in inspiring and empowering every individual to reach their fullest potential. From workforce development and meaningful connections to a culture of trust, respect, and integrity, we invest in our employees so they can do their best work and achieve success together. Creating and delivering the world's finest aviation experience starts with our people and when our people thrive, so does our mission.

Remote role based out of Savannah, GA.

Executive-Level Customer Engagement

Build trusted relationships with senior customer stakeholders by providing strategic guidance, managing expectations, and ensuring a seamless transition to operational readiness.

Complex Issue Resolution in High-Visibility Environments

Lead the rapid resolution of critical technical and operational challenges while maintaining schedule commitments and customer confidence.

Technical Training & Briefing Delivery

Deliver clear, tailored training and operational briefings that enable flight crews and maintenance teams to confidently operate and support the aircraft.

Executive Communication & Reporting

Provide concise, actionable updates to customers and leadership on aircraft readiness, risk mitigation, and issue resolution progress.

Education and Experience Requirements

Bachelor's Degree in Aviation Maintenance, Engineering, or related curriculum required or equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. 7 years experience in aviation maintenance, in either a maintenance support or operations capacity, to include 3 years direct hands-on experience on the specific Gulfstream model(s) for which the COR Representative is assigned to support.

Job Description

Principle Duties and Responsibilities:

Essential Functions:

1. Support deliveries of all models through domestic and international travel.
2. Assist COR Management with scheduling functions as necessary.
3. Train and mentor new COR team members to improve overall efficiency and effectiveness within the organization.
4. Carry out any special product support assignments to aid the company in maintaining industry standard customer satisfaction.
5. Maintain effective communications through which technical information related to maintenance and operational problems is shared with all support group personnel (this being, but not limited to; Tech.Ops, Service and Completions Engineering, Reliability, Maintainability, Spares, Field Based Reps., CMP, Service Center and Completion Center) and customers.
6. Keep current on Gulfstream Product Support, which includes: Service Centers, Warranty Facilities, F.A.S.T. Support, Product Support Sales, and Gulfstream policy changes affecting the customer's operations.
7. Assist with Customer Operational Readiness Evaluation (CORE) when required.

Additional Functions:

1. Perform interim duties and additional functions as Field Service Representative as and when required.
2. Assist in development of new and improved departmental policies and procedures.

Perform other duties as assigned.

Other Requirements:

1. FAA Airframe and Powerplant License preferred.
2. An A&P license and four (4) years of aviation maintenance experience in addition to the current experience requirements may offset the Bachelor's degree.
3. Formal training in the Gulfstream product line maintenance procedures and practices preferred. to include Flight Safety Maintenance Initial training for all current Gulfstream models.
4. Knowledge of all Gulfstream support departments (including but not limited to: Spares, Warranty, Publications, Technical Services, Service Centers, Warranty Facilities and Field Service).
5. Experience as technician or mechanic at a Gulfstream or Gulfstream approved warranty facility preferred.
6. Capable of frequent domestic and international travel, often on short notice.
7. Strong computer skills for reporting purposes and for maintenance diagnostic purposes.

This job requires one to be able to read, write, speak, and understand the English language.