Senior Manager, TA Operations

The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future. To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets. #LongLiveDogs What We Stand For and Where You’ll Come In We're looking for a Senior Manager of Talent Operations to be the connective tissue of our Talent Acquisition function. You'll own the systems, contracts, workflows, data, and day-to-day operational infrastructure that allows our recruiters to move fast and create an exceptional experience for every candidate and our employees. This is a high-impact individual contributor role reporting to the VP of Talent Acquisition, partnering closely with TA leaders, Recruiters, Recruiting Coordinators, Humans subfunctions and Hiring partners across the business. You'll sit at the intersection of systems, process, analytics, and recruiting execution - playing a key supporting role in our executive-level hiring. One Team: We don’t think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. Beyond denoting skill sets and areas of expertise, we don’t think departments matter. We’d rather align ourselves to the goals we’re working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically. We are skeptical about everything and precious about nothing: Ideas can and should come from anywhere, and we aren’t tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there’s a better or more impactful way to solve problems. We consider the customer journey in all of our decisions: We know that no interaction exists in a silo and therefore understand how important every single one is. We ensure our strategy sets prospective and new customers up for success and drives long-term retention. We answer questions and address problems early and proactively. We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically. We Execute For Impact: We don’t subscribe to “best practices” or “industry KPIs”. We’re uninterested in how we compare to “benchmarks”; instead we orient ourselves around being the best we can possibly be. Similarly, we don’t subscribe to rigid or classical expectations of roles – i.e. acquisition is hyper-focused on improving customer retention and experience. We Are Focused and Work Without Assumption : We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end, we seek to work in sequence and not in parallel. We constantly ask ourselves, “what’s the most important hypothesis I should be working on right now? How do I confirm or reject that hypothesis as fast as possible?”. We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We don’t expect to be perfect the first time. How You’ll Make An Impact TA Systems Ownership: Own and optimize the TA tech stack (Greenhouse, CRM, Gem, Brighthire, Candidate.fyi, LinkedIn, Built-In, sourcing, scheduling), including configuration, workflows, permissions, and integrations to drive speed, consistency, and data integrity. Process Design & Documentation: Assess the design of existing end-to-end recruiting processes, looking how to continuously improve them while building and maintaining a centralized TA playbook to standardize best practices across the team. AI & Automation Efficiencies: Drive adoption of AI and build automated workflows across sourcing, screening, and coordination to increase efficiency and recruiter capacity without ever compromising the candidate experience. Work hand in hand with stakeholders such as other members of Humans, Finance and IT to ensure our processes are scalable and best set up the Team for success. Reporting & Analytics: Partner with People Analytics to leverage reporting and dashboards to generate actionable insights that improve hiring processes and outcomes. People Leadership: Directly manage and develop a team of TA coordinators and/or specialists, providing coaching, clear direction, and growth opportunities that build individual capability and elevate overall team performance. Executive Recruiting Support: Partner with the VP of TA on executive searches, supporting sourcing & candidate experience. We're Excited About You Because You have 8+ years of experience in talent operations, recruiting coordination, or HR ops, with strong TA domain expertise and hands‑on ATS administration experience (Greenhouse preferred). You have 4+ years of people management experience leading a high‑performing team, supporting day‑to‑day execution, setting goals, and coaching for growth and development. You have a deep understanding of end‑to‑end recruiting with a proven track record of improving processes, systems, and workflows. You have demonstrated experience using TA data & dashboards to generate clear, actionable insights. You are passionate about AI and automation tools (e.g., Gem, Calendly, Zapier, Claude), with a proven focus on driving efficiency and scale. You are detail‑oriented and operationally rigorous, able to manage ambiguity and competing priorities; a strong communicator who builds trust, handles sensitive information with discretion, and cares deeply about candidate experience. You are able to thrive in a fast‑paced and ambiguous environment, naturally curious and proactive self‑starter, constantly on the lookout for new opportunities and solutions. You’re an owner, have excellent problem‑solving skills and can prioritize tasks effectively, with a strong attention to detail. You are detail‑oriented and proactive, you thrive as a self‑starter and excel in managing multiple projects simultaneously. Office Guidelines We are an in‑office culture, made of in‑office people who thrive on the collaboration and magnetism of working in a shared space. We are seeking individuals who excel in this type of environment, where being present fosters deeper connections and engagement. Our Belonging Philosophy: At TFD, we believe Belonging is a shared commitment to creating a workplace where every person feels respected, valued, and empowered to be themselves. When people feel a true sense of belonging, they do their best work, take smart risks, and bring forward diverse perspectives — leading to stronger decisions and deeper relationships. We anchor this belief in a simple phrase: “Everyone’s welcome at the dog park.” No matter your background, identity, or role, there’s space for you here. There’s no one way to show up at the dog park— just shared space, mutual respect, and the freedom to be yourself. Being included is just the beginning, it’s about contributing your voice, growing through challenges, and building trust through shared goals. This philosophy guides how we lead, how we hire, how we communicate, and how we grow. We continuously evaluate to ensure we are creating a consistent experience that cultivates belonging for all employees, from hiring and performance reviews to talent development. We also believe Belonging happens in everyday moments of connection; lunch with a new teammate, a shared laugh, or a quick story about your weekend. Our structure includes biannual employee surveys, manager training, TFD camps, and support from Humans to ensure we’re listening and learning from our Team. Together, these efforts reflect what Belonging means at TFD: a culture where everyone can thrive. A Few of Our Best Benefits Dog‑friendly office in SoHo Market‑competitive compensation and equity packages Comprehensive Healthcare, Dental, and Vision Company supported mental health benefits 12 week paid parental leave Competitive 401k plan with company match Flexible PTO Discounted fresh food for your pup Your pet interrupting video calls (and in‑person meetings) is now a feature, not a bug Equal Employment Opportunity Statement The Farmer's Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status or any other legally protected characteristic or status. For more information, please visit Know Your Rights. Reasonable Accommodations TFD complies with applicable federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact View email address on click.appcast.io. Compensation We commit to building a competitive compensation package and company environment for all individuals to thrive. We believe in competitive base compensation rooted in location specific market data and performance along with equity ownership in the company that allows every team member to build their personal wealth as the company grows, just as much as we believe in fostering a culture that supports our team members personally, professionally, and holistically. For this role the anticipated hiring base compensation range is USD annual and the compensation offered will include a robust market competitive package of base and equity. In addition to your base compensation offer you will also receive equity ownership in the company. More information about the value of this equity will be shared at the time of offer. This range is representative of NYC Market Data if you are applying to this role outside of the NYC area the range may change. NYC Pay Range

$165,000 - $185,000 USD