Insurance Customer Service Representative/Producer

Are you an experienced insurance professional who enjoys helping clients but also has an interest in writing new business?

We are looking for an Insurance Customer Service Representative / Producer to join our independent insurance agency. This is a great opportunity for someone who enjoys building relationships with clients, managing their day-to-day insurance needs, and identifying opportunities to provide additional coverage.

As an independent agency, we represent multiple insurance companies, allowing us to offer our clients a variety of coverage and pricing options. You will have the opportunity to work with both personal and commercial insurance clients and develop long-term relationships.

The Position

The primary focus of this position will be customer service and account management , including assisting clients with policy changes, renewals, certificates, billing questions, claims, and coverage questions.

We are also looking for someone who is comfortable with the sales side of insurance and can identify opportunities to quote and write new business. You do not need to be a high-pressure salesperson. We are looking for someone who can build trust with clients, understand their insurance needs, and recommend appropriate coverage.

Responsibilities

• Provide exceptional day-to-day customer service to personal and commercial insurance clients
• Handle policy changes, endorsements, certificates, billing questions, and coverage questions
• Process applications, policy changes, renewals, and cancellations
• Quote and write new personal and commercial insurance business
• Develop new business through existing client relationships, referrals, networking, and other opportunities
• Communicate with multiple insurance carriers regarding underwriting and policy issues

Qualifications

• Illinois Property & Casualty Insurance License required or preferred
• Experience with personal lines and/or commercial insurance
• Strong customer service and communication skills
• Ability and willingness to quote and write new business
• Strong attention to detail and organizational skills
• Professional, friendly, and confident when communicating with clients
• Experience with an agency management system and insurance company rating systems preferred

What We Offer

• Competitive salary based on experience
• Commission opportunities for new and renewal business
• Access to multiple insurance carriers
• Hybrid schedule
• PTO and Paid Holidays
• Supportive and professional team