Front Desk Agent

Front Desk AgentStep into the heart of hospitality and become the friendly face that turns every guest's day from "meh" to "magic!" Join the fun-loving crew at Marriott Orlando Downtown as a Front Desk Agent, where your smile is your superpower and every hello opens the door to a memorable Orlando adventure.As a Front Desk Agent at Marriott Orlando Downtown, you will be the welcoming face for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. You will play a key role in creating a memorable stay for each guest by efficiently handling reservations, addressing inquiries, and assisting with guest requests in a friendly and professional manner.ResponsibilitiesGreet and welcome guests upon arrival with a warm and friendly attitudeManage guest check-in and check-out processes efficiently and accuratelyHandle guest reservations, cancellations, and modifications promptlyProvide guests with information about hotel services, local attractions, and dining optionsRespond to guest inquiries and resolve any complaints or issues professionallyMaintain accurate records of guest accounts and paymentsWork closely with housekeeping and maintenance teams to ensure guest satisfactionAdhere to all hotel policies and procedures to maintain security and safety standardsRequirementsPrevious experience in front desk or customer service roles preferredExcellent communication and interpersonal skillsStrong organizational skills and attention to detailAbility to multitask and stay calm under pressureProficiency with hotel management software is a plusFlexible availability, including evenings, weekends, and holidaysHigh school diploma or equivalentBenefitsCompetitive compensation packageOpportunities for career growth and developmentEmployee discounts on hotel stays and diningComprehensive health and wellness benefitsSupportive and inclusive work environmentMarriott Orlando Downtown is a premier hotel located in the heart of Orlando, FL, offering exceptional hospitality and personalized service to travelers from around the world. As part of the Marriott International family, we are committed to creating memorable experiences for our guests and fostering a positive and rewarding workplace for our team members. DoubleTree by Hilton Miami Airport Convention Center