Office Assistant & CSI Coordinator

Office Assistant & CSI Coordinator

The Office Assistant & CSI Coordinator serves as the first point of contact for clients, vendors, and visitors at ZT Automotive. This role combines traditional front-office administrative duties with special projects responsibilities. The ideal candidate is professional, highly organized, and passionate about delivering an exceptional client experience. This position also offers opportunities for professional growth and development within ZT Automotive.

Office Assistant / Receptionist Duties:

• Greet and welcome clients, guests, and visitors in a warm, professional manner.
• Answer, screen, and route incoming phone calls and emails in a timely fashion.
• Manage office operations including scheduling, calendar management, and office supply inventory.
• Coordinate incoming and outgoing mail, packages, and courier services.
• Maintain a clean, organized, and presentable reception and common office areas.
• Assist with administrative tasks including data entry, filing, and document preparation.
• Coordinate conference room bookings and prepare meeting spaces as needed.
• Liaise with building management and vendors as required.
• Provide general administrative support to CFO Hammed Rehman and leadership team members as directed.
• Organize and support quarterly GM meetings, executive meetings, and vendor meetings.

Administrative Duties & Special Projects:

• Monitor, collect, and track KPIs and survey results across all ZT Automotive locations.
• Maintain accurate records of CSI data, reports, and action items.
• Prepare regular administrative KPI reports and present findings to management.
• Perform special duties including reporting, administrative tasks, and preparing PowerPoint presentations for executive meetings.

Qualifications & Requirements:

Education:

• Associate's or Bachelor's degree required

Experience:

• Minimum 12 years of experience in a receptionist, administrative assistant, or customer service role.
• Experience in an automotive dealership or related industry is a plus.
• Prior experience with CRM systems, or customer feedback platforms preferred.

Skills & Competencies:

• Exceptional verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Ability to handle sensitive information with confidentiality and discretion.
• Warm, friendly, approachable, and customer-focused attitude.
• Ability to work independently and collaboratively in a fast-paced environment.
• Detail-oriented with strong follow-through.
• Adapt to change, learning attitude