Patient Access Team Lead: Elevate Patient Experience

Schedule Mid Shift | Noon to 8:30pm with Occasional Weekend Work Patient Access Team Lead Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below. Job Summary and Qualifications As a Patient Access Team Lead, you will be responsible for providing feedback on daily registration processes and staffing issues to the Patient Access Supervisor or Patient Access Manager. You will also provide assistance to staff level employees as necessary to ensure compliance with department policies and procedures. Assist leadership with staffing, report reconciliation, and QA process. What you will do in this role Staff and order supplies according to budget guidelines and department needs Assists Manager and/or Supervisor in creating staff schedules and ensures adequate coverage Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient's experience expectations. Promotes and demonstrates excellent customer service Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor or Manager. Oversee the daily activities of the registration area to ensure department standards are met Assists Supervisor and/or Manager in educating registration staff of any changes pertinent to their roles. When appropriate, relieve staff members during employee sick/vacation time Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach Excel in all functions performed by patient representatives in all registration areas Collect/request deposits and copays Assume on-call responsibilities to insure adequate staffing and problem-solving Register all patient types Assists in resolving patient concerns What qualifications you will need High school diploma or GED preferred. At least one year of related experience required. Benefits TriStar Skyline Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services Wellbeing support, including free counseling and referral services Time away from work programs for paid time off, paid family leave, long‑ and short‑term disability coverage and leaves of absence Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts Learn more about Employee Benefits ( Note: Eligibility for benefits may vary by location. We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr HCA Healthcare