Senior Manager, Experience

THE·TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.Headquartered in Los Angeles, THE·TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit THE.TEAM .Job OverviewThe Senior Manager, Client Services is an integral position within THE·TEAM’s Experiential department, responsible for the successful delivery of agency projects, from brief to execution. The Senior Manager, Client Services will ensure that all of the client deliverables and project milestones are delivered on-time, on-budget and of a quality expected by THE·TEAM and its clients.What You'll DoLead the development and execution of medium/large-scale projects with support from an account team and oversight from an associate account director/senior director.Multi-task and prioritize own work, while also coordinating with others to meet deadlines and project milestones.Strategically plan workflows based upon deliverables. Understands the nuances of how certain tasks affect others, and prioritizes those items to keep projects moving along.Able to efficiently and effectively move information around the project to keep team on track.Operate in an organized manner, even under tight deadlines.Manage day-to-day client relationships, establishing credibility and anticipating client needs.Balance workload of multiple projects, overseeing up to (3) activations at once.Work in a collaborative manner with all THE·TEAM account teams to ensure flawless project delivery against the client’s objectives and agreed upon budget.Ensure projects are correctly budgeted for to meet expected financial targets.Develop, manage and reconcile project budgets of $500K-$1.5M.Understand the landscape for each client’s business/sector as well as the context for their investments.Create a positive, collaborative, teamwork environment that aligns with THE·TEAM company culture and values.Troubleshoot and creative problem solve throughout projects with production and creative teams.Follow all project processes and procedures to uphold quality standards.What We're Looking ForMinimum of a Bachelor's Degree4+ years relevant agency experience (preferably in the experiential, sports or entertainment field)Familiarity with the motorsports/F1 and Golf spaces a major plusAbility to remain calm under pressure, work on multiple projects simultaneously and achieve deadlinesPossesses exceptional written and oral communication skillsCapable of navigating tough issues and influencing those involved toward a desired outcomeAbility to foresee issues developing before they arise and develop a solution as neededMust be comfortable working as an integral part of a team environmentContinuously demonstrates solution-oriented mentality; adapts easily to problemsFocused and strong-minded with an ambition to help grow the companyLeads and inspires other team members and generate positive moraleAbility to multi-task and prioritize workload while coordinating with others to proactively meet deadlinesThrives in a fast-paced environment and possess a ‘can-do’ attitude at all timesStrong attention to detail and highly organizedBase salary range: $68K - $80K, plus bonus potential if applicable for role.Actual base salary is dependent on several factors including but not limited to: market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role.What We OfferProfessional Development : Take advantage of our learning and development programs, mentorship opportunities, and career advancement support.Generous Time Off : Enjoy generous paid time off and holiday allowances to recharge and spend time with loved ones.Parental Leave : We provide paid parental leave to support your family during important life events.Retirement Plan : 401k plan including contribution matching.Healthcare : Medical, dental, vision, FSA/HSA, life and disability coverage options.Ancillary : Critical illness, identity protection, pet insurance, 529 plans and moreCommuter Benefits : Access support for travel and commuting needs, where availableTHE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.THE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. #J-18808-Ljbffr Wasserman-Media-Group-LLC