USCC Credit, Collections and Recovery Cross-disciplinary Controls Sr. Group Manager

Individuals in Cross Disciplinary Controls are responsible for multiple activities within the Controls capabilities such as assessment & design, MCA, QA, Monitoring & Testing, Issue Management and/or Governance Reporting & Analysis for effective end‑to‑end oversight, design, implementation, and execution of controls. Individuals in this role may cover a broad range of in‑business/function risk and control responsibilities rather than focusing on one specific role. Responsibilities Manages large, potentially diverse teams of managers and/or senior professionals by providing leadership and direction through managers. Manage an innovative environment of diverse teams to encourage the development and implementation of robust control programs and strategies. Make critical decisions that are guided by functional objectives. Evaluate the effectiveness of existing controls, identifying areas for improvement, and implementing necessary changes. Drive and manage controls enhancements focused on increasing efficiency and reducing risk. Oversee the execution of Enterprise Risk Management Framework and adherence with Risk Mgmt. / Compliance Policies. Review the MCA program, including the annual/semiannual/quarterly/monthly attestation, quality oversight, and related reporting. Oversee the execution of the MCA in accordance with the ORM Policy & Framework, as well as applicable Policies, Standards, and Procedures. Lead the assessment of activities and processes as per required Policies, Standards and Procedures to strengthen risk management quality. Facilitate the coordination and comprehensive management of issues with key stakeholders. Drive issue quality reviews ensuring compliance with Issue. Management Policy, Standards and Procedures. Lead the development of standard and risk controls reporting to ensure sound, reliable, and consistent information exists across the organization, enabling better management and decision‑making in line with the expectations senior of management, Board, and Regulators. Oversee the operations of Citi's governance committees, including coordinating meetings, managing agendas, and ensuring follow‑up on action items. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervising the activity of teams and creating accountability with those who fail to maintain these standards. Qualifications 15+ years of experience in operational risk management, compliance, audit, or other control‑related functions in the financial services industry. Ability to identify, measure, and manage key risks and controls. Demonstrate sound business judgment. Ability to see the big pictures with high attention to critical details. Develop and implement strategy and process improvement initiatives. In depth understanding of Citi’s businesses and functions and their risk profiles. Developing new ideas and improving current processes to proactively mitigate risks. Requires an ability to provide challenge and make recommendation for risk and controls remediation. Excellent knowledge in the development and execution for controls. Proven experience in control related functions in the financial industry. Proven experience in implementing sustainable solutions and improving processes. Deep understanding of compliance laws, rules, regulations, and best practices. Deep understanding of Citi’s Policies, Standards, and Procedures. Demonstrate exceptional leadership, decision‑making, and problem‑solving skills. Excellent analytical skills to evaluate complex risk and control activities and processes. Ability to deliver compelling presentations and influence executive audiences. Strong sense of accountability and ownership, with strong results orientation. Excellent communication skills; ability to engage and inspire across stakeholder groups. Exceptional command in Microsoft Office suite, particularly Excel, PowerPoint, and Word. Education Bachelor's/University degree, Master's degree preferred Benefits In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. Most Relevant Skills Analytical Thinking, Business Acumen, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Escalation Management, Issue Management, Risk Management, Stakeholder Management. EEO Statement Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr Citigroup Inc.