Front Desk Agent

Front Desk Agent

We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, handling reservations, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a fast-paced environment, this is the perfect opportunity to grow your career in hotel front desk operations!

Benefits:

• MEC Plus Advantage Plan/Dental/Vision/Supplemental Coverage with Reliance Standard
• Paid Holiday for Full Time/Part Time – Upon hire
• Paid Time Off for Full Time/Part Time – 6 Months of Service
• Nationwide Employee Stay Discounts for Hotel Brand

Responsibilities:

• Greet and assist guests during arrival and departure
• Process payments and issue room keys
• Respond promptly to guest questions and concerns
• Coordinate with housekeeping and maintenance
• Maintain accurate reservation records

Requirements:

• High school diploma or equivalent, 1+ year of customer service experience preferred, Comfortable using hotel reservation software
• Ability to understand and follow directions
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve
• Able to stand for long periods and work weekends

Company Information:

Hamilton Hotel Partners 2, LLC dba Hilton Garden Inn is located a few miles from Ruoff Music Center, Connor Prairie, Fishers Event Center and the Nickel Plate District. A half-hour drive to downtown Indianapolis, Indianapolis Motor Speedway and Lucas Oil Stadium. Offers a great working environment and was voted Best Hospitality Company to Work for by Randy Starr and 5 Starr Engagement on associate opinion surveys in 2025.