Carrier Team Service Analyst

Meet Hub International

Hi, we're HUB. We are proud to be one of the largest insurance brokers in the nation, advising businesses and individuals on how to prepare for the unexpected. At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our clients and organization.

About the Role

The Carrier Team Service Analyst is a service-driven role for individuals who enjoy helping others, researching information, and following through on assigned work. This is not a traditional support or issue-resolution position. Analysts manage assigned cases and structured, research-based assignments that require organization, attention to detail, and professional communication. The role supports insurance carrier relationships on behalf of accounting by managing complex or layered assignments that require deeper review, documentation validation, and thoughtful escalation when needed.

What You'll Do

Research and manage escalations, including carrier assistance requests and missing or incomplete commission documentation, ensuring timely and accurate outcomes
Build and maintain strong working relationships with insurance carriers and brokers to provide accounting teams with current and reliable information
Collaborate closely with team members on complex or layered assignments, contributing to a cohesive and supportive team environment
Identify trends or recurring challenges and share insights, recommendations, and ideas for process improvement
Deliver a consistently high level of service in all interactions, maintaining professionalism and responsiveness
Support additional projects and initiatives as assigned, contributing to team and organizational goals

What You'll Bring

2+ years of experience in a servicing or support-focused team environment providing assistance and follow-through
A professional certificate in business or a related field, or a degree (preferred)
Strong research and analytical skills with a proactive approach to owning work through resolution
Excellent communication skills with confidence in both email and phone interactions
Strong organizational skills with the ability to manage priorities and meet service-level expectations
A collaborative, team-oriented mindset with a genuine interest in shared success

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $24.50 - $28.50 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

Disclaimer: "By applying to this job and providing your mobile number, you are agreeing to receive an initial text from HUB International which you will have the ability to opt out of upon receipt. Message and data rates may apply. Message frequency varies."