Implementation Manager I

Job Description

Job Description

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
• Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

SmithRx is looking for an Implementation Manager I to join the company's Customer Success team to support all core Implementation functions ensuring the high quality of the SmithRx product.

As an Implementation Manager you have end-to-end accountability for the overall implementation project. The role requires someone who can drive project teams to specific milestones, while effectively collaborating with key internal and external stakeholders to deliver high quality and predictable outcomes.

What you will do:

• Be the primary face to the client during the implementation process
• Conduct impact analysis with client to determine the appropriate requirements for a smooth and successful implementation
• Ensure all requirements are documented in the standard project templates and tools and then obtain approval from the Client before initiating builds
• Create and maintain a detailed project plan and open items log for project monitoring purposes
• Coordinate and collaborate across functional teams and the client to ensure items are completed timely, ensuring readiness for go-live
• Monitor progress using weekly status reporting formats
• Assist with escalated client issues, member issues, project issues, etc.
• Provide go-live support
• Facilitate internal Post Implementation Review meetings
• Provide mentoring and support to other team members
• Support high-volume, high-profile clients (Superbrokers, 340B, etc.)
• Act as a mentor for colleagues throughout the implementation process and solve for opportunities identified through trend analysis and process improvement
• Participate in ad-hoc project requests
• Participate in process improvement efforts and focus group.

What you will bring to SmithRx:

• Bachelor's degree or equivalent work experience required
• Healthcare and/or pharmacy experience strongly preferred
• 5-8 years of work related experience required
• Salesforce experience preferred
• Microsoft Office literacy
• Strong communication skills via face-to-face meetings, conference calls and written correspondence
• Self-starter mentality: ability to make informed decisions, find creative approaches to difficult challenges, and deliver on commitments
• Execution-focused ethos - you are a solutions-oriented problem solver and efficiency driven
• Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company

What SmithRx Offers You:

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
• Flexible Spending Benefits
• 401(k) Retirement Savings Program
• Short-term and long-term disability
• Discretionary Paid Time Off
• Paid Company Holidays
• Wellness Benefits
• Commuter Benefits
• Paid Parental Leave benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities