Delivery Program Manager

Position / Job Title: Delivery Program Manager - (Hybrid, 2 Days Onsite per Month) Client: JetBlue Airways Location: New York, NY

The Delivery Program Manager ensures dependable, cross-functional delivery of Loyalty initiatives within the Program and Partnership ecosystem. This role minimizes dependency delays, controls budget variance, and safeguards discovery efforts-while keeping all stakeholders aligned on scope, goals, and measurable outcomes. The position works closely with teams across Digital, Commercial Tech, Data, Cybersecurity/Fraud, Loyalty Marketing, Customer Support, and external business partners.

Key Responsibilities

• Clarity on Scope & Outcomes: Fully internalize each initiative's purpose, goals, and success metrics. Maintain a concise one-page narrative for each initiative. Confidently communicate to diverse audiences (executives, engineers, marketers, finance, support, partners) - explaining the technology, customer impact, and business value in clear, plain language.
• Dependency Management & Critical Path Control: Create and maintain dependency maps and delivery contracts (definition of ready/done, handoff SLAs). Actively reduce dependency delays, improve lead times, and raise the Delivery-Contract Hit Rate.
• Discovery Protection & Enablement: Ensure 20-30% of team capacity is preserved for discovery work. Secure necessary user/data access to support experiments. Track key discovery metrics such as experiments per month, time-to-decision, and pre-commit validation rates.
• Risk & Issue Management (RAID Hygiene): Identify and uplift high-impact risks at least two sprints before potential impact. Drive ownership and mitigation tracking, ensuring minimal blocker aging and no unexpected "red" statuses.
• Financial Management & Controls: Maintain financial discipline through forecast-to-actual tracking (target variance within ±5-10%). Conduct variance analysis, enforce change-order controls, manage SOW/vendor contracts, timesheets, and resource allocation. Provide "dollars at risk" reporting directly tied to outcome delivery.
• Cadence & Governance: Run an efficient operating rhythm: daily standups, weekly 30-minute decision syncs, bi-weekly demos, and monthly financial reviews.
• Executive Communication: Prepare a single-slide summary per initiative, covering KPIs, top three risks, next two key decisions, and budget-to-date versus forecast.

Out of Scope

Product backlog, scope, or UX decision-making Root-cause analysis of operational or technical issues

Qualifications

7-10 years of experience leading complex, multi-team delivery programs (experience in travel, airline, loyalty, or eCommerce industries preferred). Demonstrated success in reducing scope or complexity to meet delivery goals-with measurable results. Broad understanding across technology, customer experience, marketing, finance, and operations, with deep expertise in program delivery and financial management. Exceptional communication skills - able to translate complex information into concise, actionable insights for varied audiences.

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