Head of Delivery Management

The Delivery Manager leads end-to-end execution of complex, fixed-bid software development projects. This role oversees scope, delivery quality, financial performance, and client satisfaction while guiding cross-functional teams through long-term engagements. The ideal candidate brings deep application development experience, strong program leadership, and a track record of delivering large, multi-year projects within professional services environments.

Project Delivery
Lead full project lifecycle across scope, schedule, cost, quality, resources, risks, and communications.
Ensure timely, high-quality, and cost-effective delivery of services to clients.
Develop and maintain project plans, schedules, milestones, and critical paths.
Partner with Architects and Technical Leads to prioritize functionality and manage release cycles.
Support validation and UAT activities to ensure business requirements are met.
Collaborate with QA and Documentation teams to ensure end-to-end delivery success.
Maintain overall delivery cadence and ensure team commitments are met.
Coach, mentor, and motivate project team members; Ensure team members have the necessary skills in technology, project management, and engineering processes.
Recognize high performance and address performance gaps.
Resolve cross-team issues and remove delivery blockers.
Client & Stakeholder Management
Serve as the primary escalation point for delivery-related issues.
Build strong client relationships and communicate progress, risks, and success factors.
Identify growth and farming opportunities within existing accounts.
Lead project initiation and ensure smooth handoff from sales to delivery.
Partner with senior management and project leadership to drive quality and customer satisfaction.
Risk, Change & Escalation Management
Monitor risks and execute mitigation plans at major milestones and project closure.
Review and approve changes impacting scope, timeline, cost, or quality.
Provide oversight based on ongoing risk analysis and delivery health.
Financial & Quality Management
Ensure project profitability and adherence to financial targets.
Review and close project financials at completion.
Ensure deliverables meet quality standards and stakeholder expectations.
15-20 years of overall experience, including 10+ years managing fixed-bid software development projects.
Strong application development background.
Experience managing budgets, timelines, and resource allocations in fixed-bid environments.
Strong knowledge of project management methodologies (Agile, Waterfall).
Bachelor's degree in business, IT, or related field.
PMP certification.
Familiarity with software development lifecycle and engineering practices.
US SLED/Public Sector delivery experience.