Community Support Outreach Supervisor

Empowering Wellness, Transforming Lives Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and its divisions – Serene Health, Community Support, and American TrueCare – our mission is to provide comprehensive support and care that not only addresses immediate concerns but also fosters long‑term well‑being. We aspire to lead in member care outcomes, set new standards for excellence and innovation, and empower our members to achieve self‑sufficiency in health, ultimately strengthening families and communities. Our culture is built on pride, passion and a collective commitment to making a positive difference in people’s lives. We are dedicated problem‑solvers who bring unique skills and perspectives to the table, fostering a collaborative and supportive environment that unlocks the full potential of our team and delivers the best possible care to our members. Job Summary As a Community Support Supervisor, you will play a pivotal role in ensuring the efficient operation of Community Support services to our Health Plan members. You will provide supervision, manage daily and weekly reports, coordinate with health plans for referrals and authorizations, oversee staff assessments, and ensure housing deposit processes are completed accurately with proper documentation. Your role involves effective communication with health plans, landlords and members. Supervisory Responsibilities Provide leadership, guidance and support to CS staff. Duties / Responsibilities Generate and analyze daily and weekly reports for member progress. Maintain and update the Master Log daily. Review Ring Central Analytics, productivity logs, and member notes. Oversee staff notes and authorization processes in Alliance. Collaborate with health plans for referrals and authorizations, ensuring compliance. Stay informed on health plan policies and procedures. Coordinate completion of Health Plan Housing Goods Form. Ensure quality and consistency in staff assessments. Monitor assessment processes for regulatory adherence. Coordinate timely completion of housing deposit processes, verifying accuracy with landlords. Communicate effectively with stakeholders, maintaining accurate documentation and promptly addressing inquiries and requests. Perform other duties as assigned. Required Skills / Abilities Bi‑lingual (English/Spanish) preferred. Strong leadership and communication skills. Knowledge of health plan requirements and authorization processes. Experience with data analysis and reporting. Ability to multitask and prioritize responsibilities effectively. Attention to detail and accuracy in documentation and record‑keeping. Education and Experience Bachelor’s degree in social work or healthcare administration, or at least four (4) years of related work experience. Previous experience in a supervisory role, preferably in community support services or healthcare. Physical Requirements Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to ten (10) pounds at times. Pay range: $29.00‑$32.50 USD Benefits Medical, Dental and Vision Benefits: Various insurance options for you and your family. Short‑Term and Long‑Term Disability Benefits. Voluntary Accident, Voluntary Critical Illness and Voluntary Hospital Indemnity Plans. Flexible Spending Accounts. Employee Assistance Program (EAP). 401(k) – Effective after one year of employment. Paid Vacation and Sick Leave. Paid Holidays. Employee Referral Program. Company Discount Program. Equal Employment Opportunity Optima Medical Management Group and its divisions are an Equal Opportunity Employer. We are committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status or any other characteristic protected by federal, state or local laws. We provide reasonable accommodation for individuals with disabilities. Pre‑Employment Optima Medical Management Group is a drug‑free workplace. Employment is contingent upon a successful pre‑employment drug screening and background check. #J-18808-Ljbffr Serene Health