Soho Support Coordinator - Membership - Americas

The Soho Support Team (SST) is operating new house openings across The Americas. The Membership Coordinator, reporting to the Soho Support Manager for Membership, delivers first‑class service to members throughout The Americas while meeting departmental SLAs. The role offers growth potential for a candidate who is passionate about delivering a great customer experience. Main Duties Serve as the enthusiastic first point of contact for member queries via telephone and email, responding in a timely manner and adhering to departmental SLAs. Offer pro‑active service to diverse membership through telephone and email, including membership administration and club and restaurant enquiries. Use Salesforce, GEM and Open Table to create, look up and update records for current and potential members. Set up new member and member renewal payments via credit card, Direct Debit, ACH and occasional bank transfer, ensuring accurate processing in accordance with company and legal guidelines. Assist in general administration of The Americas houses and future house openings, including table reservations and event queries for US properties. Manage membership amendments, pauses, transfers and upgrades, ensuring compliance with Terms & Conditions. Support other departments with information requests. Handle ad‑hoc projects assigned by the Head of Support / Soho Support Manager. Perform all other duties assigned by Manager/Supervisor. Requirements / Qualifications At least one year of customer‑facing experience, preferably in a membership environment. Experience working to personal and departmental targets, SLAs and KPIs. Enthusiasm for providing first‑class customer service. Experience with Salesforce, CRM systems and Open Table. Friendly, professional communication in fluent English. Experience working in a fast‑paced team environment. Excellent verbal and written communication skills in English. Passion for customer service and a commitment to elevating the customer experience through knowledge, empathy and attention to detail. Professional telephone manner and strong written correspondence skills. IT proficiency with Microsoft Office and accuracy in data entry. Highly motivated, adaptable and willing to learn and progress. Why Work With Us Health Care + 401K: Full‑time employees eligible for full benefits; Medical, Dental & Vision and retirement fund with a 2% match. Paid Time Off: Full‑time employees receive sick and vacation days. Career Development: Opportunities for domestic or international advancement, manager or technical paths. Soho Impact: Empowering the Soho House community through mentoring, apprenticeship, local outreach and sustainability. Learning & Development: Extensive range of internal and external courses for all employees. Cookhouse & House Tonic: Celebrating our passion for food and drink; monthly calendars and events for all. Team Events: Monthly fitness sessions, cinema screenings and art classes; team sign‑ups available. Team Meal: While on duty in houses & restaurants, you are provided a substantial free meal. Pay Range In accordance with California law, the salary range for this role if located in California is $22—$23 USD. Compensation for other geographies may vary. #J-18808-Ljbffr Soho House & Co