Operations Manager - Digital Systems Integration

Overview The Operations Manager – Digital Systems Integration is responsible for the day-to-day execution, administration, adoption, and operational support of the digital systems ecosystem supporting Phoenix production facility. Working under the direction of the Sr. Program Manager – DSI Integration & Stand-Up, this role translates system strategy and governance requirements into operational execution by coordinating platform deployment, workflow implementation, user adoption, reporting operations, and cross-functional system support activities. The Operations Manager serves as the primary operational liaison between Manufacturing, Logistics, Training, Facilities, Maintenance, and enterprise system stakeholders to ensure digital tools are integrated into actual business processes and consistently support production objectives. This position is accountable for ensuring operational systems remain reliable, users remain engaged, reporting remains accurate, and system-related issues are proactively identified and resolved. Key Responsibilities Systems Deployment & Operational Readiness Support deployment and operationalization of digital platforms supporting manufacturing and facility operations, including: MES (Manufacturing Execution Systems) ERP / Supply Chain Systems LMS (Learning Management Systems) CMMS (Computerized Maintenance Management Systems) PLM (Product Lifecycle Management) Reporting and Dashboarding Platforms Coordinate go-live readiness activities, user access validation, testing support, and operational acceptance activities. Ensure systems are configured and deployed in alignment with approved business processes and operational requirements. Business Process Integration Translate operational requirements into executable system workflows. Work directly with operational stakeholders across: Fabrication Logistics Warehouse Operations Training Maintenance Facilities Ensure system functionality aligns with day-to-day operational execution. Identify workflow gaps, inefficiencies, or adoption challenges and drive corrective actions. Manage day-to-day administration of operational dashboards and reporting outputs. Support development, deployment, and maintenance of: Quality dashboards Executive reporting packages Validate data quality and reporting accuracy. Support continuous improvement of reporting structures as operational maturity increases. Data Governance & Integrity Support governance of production, labor, quality, inventory, maintenance, and training data. Ensure: Reporting reliability Monitor data quality issues and coordinate remediation activities with operational and technical stakeholders. Support KPI ownership and metric standardization initiatives. User Adoption & Change Management Serve as the primary operational lead for system adoption activities. Partner with Operations, Training, and Functional Leaders to ensure: User onboarding Process compliance Reporting adoption Develop user guidance materials and support training efforts tied to system deployment. Monitor adoption metrics and escalate risks to the Sr. Program Manager. Coordinate with platform providers, implementation partners, and internal support resources. Manage: Issue identification Ticket tracking Maintain visibility into open actions, system risks, and deployment dependencies. Provide regular status reporting to program leadership. Governance & Operational Support Support execution of established governance structures including: Daily operational reviews Weekly performance meetings KPI review sessions Executive reporting cycles Maintain: RAID logs Action item registers Ensure reporting deliverables are completed accurately and on schedule. Support establishment of: Data ownership structures Reporting templates Governance workflows User readiness plans Participate in documentation reviews and operational readiness validation activities. Phase 2 – Site Launch & Personnel Ramp Support activation of: Provide frontline operational support during site go-live and ramp activities. Identify opportunities to: Improve workflow efficiency Increase reporting automation Enhance user experience Increase system adoption Support implementation of continuous improvement initiatives aligned to operational performance objectives. Required Qualifications 5–8+ years of experience supporting digital systems, operations technology, or business process integration programs Experience supporting manufacturing, logistics, warehouse, industrial, semiconductor, or data center operations Experience working with: ERP systems MES platforms CMMS solutions LMS platforms Operational reporting tools Experience coordinating cross-functional stakeholders and operational teams Strong understanding of: Business process mapping Workflow integration Data governance Reporting operations Advanced proficiency in: Microsoft Excel Power BI SharePoint Microsoft Office Suite Preferred Qualifications Experience with: Manufacturing Execution Systems (MES) SAP, Oracle, NetSuite, or similar ERP platforms CMMS platforms Warehouse Management Systems (WMS) Learning Management Systems (LMS) Power Platform solutions Preferred industry experience: Data Center Infrastructure Advanced Manufacturing Semiconductor Manufacturing Industrial Operations Lean, Six Sigma, PMP, Agile, or similar operational improvement certifications are highly desirable. #J-18808-Ljbffr Insight Global