Call Center Manager

thryvlgbt

We are seeking a highly motivated and experienced Call Center Manager to join our team in Atlanta, GA. The successful candidate will be responsible for managing and leading a team of call center representatives to ensure excellent customer service and satisfaction. Responsibilities: Manage and lead a team of call center representatives Develop and implement strategies to improve customer service and satisfaction Monitor and analyze call center performance metrics to identify areas for improvement Ensure compliance with company policies and procedures Provide coaching and training to call center representatives to improve performance Resolve customer complaints and issues in a timely and effective manner Collaborate with other departments to ensure seamless customer experience Prepare and present reports on call center performance to senior management Requirements: Proven experience as a Call Center Manager or similar role Excellent communication and interpersonal skills Strong leadership and management skills Ability to analyze data and identify trends Experience with call center software and technology Bachelor's degree in Business Administration or related field #J-18808-Ljbffr thryvlgbt

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Call Center Manager in Atlanta, GA vacancy

Call Center Manager
...Contact Center Manager Serenity Healthcare is transforming the way patients access mental health treatment. Our Contact Centers play a... ...accountability for supervisors, including huddles, 1:1s, coaching, call reviews, and performance management. · Use contact center...
Suggested
Serenity Healthcare, LLC
Atlanta, GA
2 days ago
Call Center Operations Manager
The Call Center Manager, Operations will lead the launch and day-to-day management of a newly established call center for a growing self-storage platform. This is a hands-on leadership role responsible for building processes, hiring and developing a small team, and ensuring...
Suggested
Seasonal work
Hirewell
Atlanta, GA
2 days ago
Call Center Supervisor
...Job Overview We are seeking a skilled and professional Call Center Supervisor to join our team. Your key responsibilities include... ...their performance. Excellent communication skills and team management skills are the essential requirements for this job. You should...
Suggested
YNOTT Foundation
Atlanta, GA
22 days ago
Account Manager, Gaming
...a fast-moving, highly regulated industry where innovation, trust, and compliance are critical to success. The Role - Acccount Manager, Gaming Working closely with the Global Gaming Director, this role is responsible for driving meaningful revenue growth across a...
Suggested
Full time
Contract work
Worldwide
Gbg
Atlanta, GA
8 hours ago
Account Manager - EDU
...their modern workforces, including a large number of Fortune 50 companies. To learn more, visit Job Description Account Managers play an advisory role to customers, build long-term strategic relationships with customers and partners and have a mission of ensuring...
Suggested
Full time
Local area
Iboss
Atlanta, GA
8 hours ago
Account Manager
...The Account Manager (AM) is responsible for leading small to medium-sized jobs for the assigned client and/or project. The position requires good communication skills and attention to detail, along with the ability to learn from the integrated team what constitutes smart...
Full time
22squared
Atlanta, GA
8 hours ago
Inside Account Manager
...partnering with a new client for multiple roles! Account Manager - Electrical Equipment Sales PDM | Atlanta, GA | In-... ...key role in building the infrastructure powering today's data centers, utilities, and energy projects, this is your opportunity....
Base plus commission
Full time
For contractors
Work at office
Flex HR
Atlanta, GA
8 hours ago
Account Manager
...organizations employ TransPerfect's GlobalLink® technology to simplify management of multilingual content. With an unparalleled commitment to... ...Foster and close new clients through referrals, cold calling, networking, and other means (tradeshows, regional organizations...
Permanent employment
Full time
Internship
Local area
Worldwide
Transperfect
Atlanta, GA
8 hours ago
Enterprise Account Manager
...high-growth B2B SaaS company that provides industry-leading tools for pay equity and transparency, compensation, and performance management. Trusted by some of the world’s most respected companies, beqom enables HR and business leaders to navigate global compliance...
Full time
Worldwide
Beqom
Atlanta, GA
8 hours ago
Account Manager - Individual Benefits
...commercial insurance, employee benefits, personal insurance, and risk management solutions to businesses and individuals. Built on a people-... ...partners. · Provide timely and responsive service to client calls and emails, with a goal of responding to inquiries within one...
Full time
Temporary work
Work at office
Local area
Flexible hours
Legacy Risk Solutions, Llc
Atlanta, GA
8 hours ago
Temporary Account Manager
...independent insurance agencies, founded in 1931. Johnson and Bryan provides professional insurance brokerage, consulting and risk management services to a broad base of clients in a variety of industries. The cornerstone of our business is in ensuring our clients have...
Full time
Temporary work
Work experience placement
J And B
Atlanta, GA
8 hours ago
Account Manager
...remotely or from home • Complete back office support • Zero micro-management We're a perfect fit for top account managers and existing... ...This is a remote position. You will need a quiet place to hold calls (not Starbucks or similar). You will need a phone, a computer...
Full time
Remote work
Work from home
Flexible hours
Weekday work
Cityview Helicopter Tours
Atlanta, GA
8 hours ago
Account Manager - Atlanta
...Company Description Booking Job Description As an Account Manager you are responsible for hotel and accommodation's account... ...advancement and lucrative compensation, including bonus. We also offer what is called the “Booking Deal” with competitive benefits....
Full time
Work at office
Flexible hours
Dev
Atlanta, GA
8 hours ago
Account Manager
...primarily focused on existing customer engagement. As a Account Manager, you should work to satisfy customers' needs and requests, respond... ...or address customer needs Prepares weekly reports on sales calls, territorial and market trends, competitive activity and special...
Full time
Contract work
Mxr Imaging, Inc.
Atlanta, GA
8 hours ago
Flex Account Manager, East
$63k - $100k
...Evolv's last gen hardware, it reduces the overall subscription pricing for Flex customers. In this newly created role as an Account Manager for our Flex program, your primary focus will be to help fulfill our mission by expanding our customer base through the launch of...
Full time
Contract work
Local area
Flexible hours
Night shift
Weekend work
3 days per week
Evolv Technologies Inc.
Atlanta, GA
8 hours ago
Customer Support Manager
$60k - $65k
...future of marketing. Job Description Job Description Polous is seeking a detail-oriented and motivated Customer Support Manager to lead and enhance our customer support operations. In this role, you will oversee a team of support agents, implement service...
Alphabe Insight Inc
Atlanta, GA
5 days ago
Account Manager
$69k - $75k
...Position Summary The Account Manager is responsible for the oversight and ongoing management of their assigned clients. The Account Manager works with sales and the support teams to implement new or renewing accounts, ensuring that a high service level is met. The Account...
Full time
Work at office
Distro
Atlanta, GA
8 hours ago
Account Manager
$70k - $150k
...outcomes. Join us and be part of a team that’s making a real difference in education—one conversation at a time. As an Account Manager, you’ll be the driving force behind making sure our clients don’t just renew their contracts—they expand their use of Mongoose...
Full time
Flexible hours
Mongoose Limited, Llc
Atlanta, GA
8 hours ago
Director, Customer Experience
...enterprise Customer Experience Program in partnership with field operations including Field Operations Leaders Key Account Managers (KAM) supporting strategic and core accounts Ensure clear role clarity and accountability across CX, Sales, and Operations...
QXO
Atlanta, GA
4 days ago
Global Account Manager
$165k - $189k
...Obsession I Speed I Agility Role Overview The Global Account Manager will serve as the primary strategic commercial partner for GTI... ...and engineering leadership • Employee-focused culture centered on safety, quality, accountability, and continuous improvement...
Long term contract
Full time
Contract work
Work at office
Local area
GTI Fabrication
Atlanta, GA
8 hours ago
Customer Service Manager
...Join Our Client's Team as a Customer Service Manager in Atlanta Are you a seasoned leader with a passion for delivering exceptional customer experiences? We're seeking a dynamic Customer Service Manager to lead and elevate an Atlanta-based support team. This is a strategic...
Partners Personnel
Atlanta, GA
1 day ago
Customer Support Manager
...Together, We Own it! Start your employee owner journey with Shorr Packaging. The Customer Support Manager is responsible for hiring, coaching, and leading a diverse and inclusive team in a fast-paced and rapidly changing environment. This individual serves as coach, mentor...
Flexible hours
Shorr Packaging
Atlanta, GA
2 days ago
Account Manager - LTL
$65k - $75k
...The Account Manager - Less-Than-Truckload (LTL) is responsible for managing, retaining, and growing strategic customer relationships. They serve as the primary point of contact and trusted advisor for their assigned accounts and are responsible for driving customer satisfaction...
Full time
Contract work
Work at office
Remote work
Forward Air
Atlanta, GA
2 days ago
Manager, Customer Success
...Manager Of Customer Success Empowering Connections, Inspiring Possibility SageNet is... ...its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs... ...Trusted Connections. This is a two-fold calling. First, the company creates trusted,...
Full time
Contract work
Casual work
Work at office
Remote work
Flexible hours
SageNet HQ
Atlanta, GA
3 days ago
Customer Service Supervisor
...LevelBachelor's DegreeCareer LevelManager (Manager/Supervisor of Staff) Customer Service... ...and techniques to answer customer calls in a timely, polite and professional manner... ...with management. • Monitor Cisco call center software to ensure team is managing call...
Community Southern Bank
Atlanta, GA
3 days ago
Customer Service Supervisor
Description Passenger Service Supervisor will have primary oversight of the fast-paced airport Passenger service environment providing quality Passenger service, ticketing, check-in processing, luggage claim handling and service assistance to all traveling passengers...
Flexible hours
Menzies Aviation
Atlanta, GA
5 days ago
Customer Service Manager
$80.6k - $99.5k
...Customer Service Manager Job details General information Entity Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer...
Permanent employment
Full time
Contract work
Part time
Safran
Atlanta, GA
4 days ago
Senior Manager, Customer Success
...Remote United States Full time JR0037923 Job Title: Senior Manager, Customer Success About Trellix ? Trellix is a global company redefining the future of cybersecurity. The company's comprehensive, open, and native cybersecurity platform helps organizations...
Full time
Local area
Remote work
Flexible hours
Trellix
Atlanta, GA
3 days ago
Customer Service Manager
...Customer Service Manager - Onsite (North Atlanta) The Customer Service Manager plays a key role in maintaining strong customer relationships and ensuring smooth coordination between the company and its customers. This position oversees daily customer service operations...
Work at office
Immediate start
Staff Financial Group
Atlanta, GA
2 days ago
Senior Manager, Customer Success
$125k - $135k
...Job Overview The Senior Manager, Customer Success is responsible for leading and scaling high-performing Customer Success teams that drive customer adoption, retention, value realization, and overall customer outcomes. This role leads Customer Success Managers, Technical...
Ongoing contract
Temporary work
iCIMS
Atlanta, GA
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Call Center Manager. Be the first to apply!