Customer Service Representative (Bilingual)

Bilingual Customer Service Representative Location: Broomfield, CO (on-site) FSLA Status: Non-Exempt (Hourly) Responsibilities Deliver outstanding customer service through phone, email, and digital communication channels. Assist customers with questions, account support, payments, and issue resolution. Create positive experiences by listening carefully and responding with professionalism and empathy. Accurately document customer interactions and maintain records within company systems. Work collaboratively with teammates and other departments to solve customer concerns quickly. Stay informed on company procedures, systems, and service updates. Maintain a calm, positive attitude in a fast-paced environment. Perform all other duties as assigned. Qualifications Positive attitude and strong communication skills. Passion for helping people and solving problems. Ability to multitask and stay organized. Strong attention to detail. Comfortable using computers, systems, and multiple applications. Reliable, adaptable, and team-oriented mindset. Customer service experience preferred but not required. Success Indicators Customers leave interactions feeling heard, valued, and supported. You bring energy and professionalism to every interaction. You take ownership of customer concerns and work toward solutions. You support teammates and contribute to a positive workplace culture. You continue learning and improving every day. Requirements High school diploma or GED required. Previous customer service or call center experience preferred. Bilingual skills required. Strong verbal and written communication skills required. Basic computer proficiency including Microsoft Office. Ability to handle challenging situations professionally. Ability to work flexible schedules as business needs require. Benefits 15 days PTO annually (prorated, aligned with hire date) 12 paid company holidays Monday–Friday schedule with weekends off Medical, dental, vision, life, short/long term disability coverage (medical 90% paid by company; others 100%) Toll reimbursement benefit for qualified employees Competitive compensation aligned with market benchmarks Opportunities for advancement and development Supportive team culture focused on teamwork and accountability Stability of a global organization backed by VINCI Highways Work Environment This position requires regular computer and phone use. Team members may occasionally stand, walk, stoop, or lift up to 20 pounds. The environment can be fast-paced and moderately loud at times. Compliance Salary range is provided in the job posting in accordance with Colorado law. Benefits eligibility and offerings may vary based on position, location, and employment status. Employment Conditions To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Administrative There are no supervisory responsibilities in this position. #J-18808-Ljbffr