Spa Front Desk Sales Associate

Love Sales & Creating Amazing Guest Experiences?

Join our team at The NOW Massage boutique Downtown Orlando, where sales meets serenity. We’re looking for a confident, people-loving sales professional who thrives on connecting with guests, recommending memberships and enhancements, and helping clients experience the long-term benefits of regular massage — all within a beautiful, elevated, zen-inspired environment.

If you enjoy hitting goals, building relationships, and getting paid for your performance, this could be the perfect fit.

What You’ll Earn

$14–$16 per hour

• 10% commission on retail sales Earn up to $260 per month ($3,120+ per year) in membership sales commission alone Unlimited earning potential — the more memberships and retail you sell, the more you make

This is a sales-driven role with real earning opportunity for motivated team members.

The Role

As a Sales & Customer Experience Representative (Experience Guide), you are the face of our boutique and a key driver of revenue.

You will:

Welcome guests and create a warm, elevated first impression

Customize each guest’s massage experience

Educate guests on enhancements, memberships, and retail products

Confidently recommend memberships to support long-term wellness

Book appointments and manage the front desk flow

Handle checkout and ensure a seamless guest journey

You’ll combine hospitality and sales skills to deliver an exceptional experience while driving performance.

Who We’re Looking For

We’re seeking someone with proven sales experience who:

Is naturally outgoing and confident

Knows how to build rapport and guide conversations toward a sale

Has experience in retail, membership sales, hospitality, or commission-based roles

Enjoys working toward goals and being rewarded for performance

Is detail-oriented and thrives in a fast-paced environment

If you’ve successfully hit sales targets before, we want to talk to you.

Apply today — we move quickly!

Benefits

Paid training

10% retail commission on top of hourly pay

Paid Time Off

Free massages

Friends & Family discounts

Employee discounts

Dental and Vision insurance

Beautiful, aesthetically inspiring work environment

Positive, supportive team culture

Snacks, coffee, and tea in the breakroom

Job Summary

The Experience Guide is responsible for delivering an exceptional guest experience while driving sales of enhancements, memberships, retail, and gift cards. This role ensures smooth daily operations of the boutique, maintains front desk standards, books appointments, promotes services, and handles guest transactions.

You’ll embody The NOW brand truths:

Live in the NOW

Kindness is Magic

Care for Those Who Care for Others

Authenticity Always

Key Responsibilities

Deliver top-level service to guests and team members

Warmly greet and check in guests

Actively drive membership, enhancement, retail, and gift card sales

Educate guests on services and products

Accurately book, edit, and cancel appointments

Open and close the boutique following SOPs

Resolve guest concerns professionally

Maintain reception and guest areas to brand standards

Collaborate with leadership to improve performance and innovation

Requirements

Sales and customer service experience required

Strong communication and listening skills

Comfortable recommending products and closing sales

Positive, enthusiastic attitude

Strong problem-solving abilities

Team-oriented mindset

Detail-focused and efficient

Health and Wellness industry experience preferred

Why Join The NOW?

The NOW Massage is built on the belief that self-care is essential — not a luxury. That philosophy applies to both our guests and our team.

We are committed to creating a workplace rooted in:

Presence

Kindness

Support

Authentic communication

This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.