IT SUPPORT SPECIALIST

Job Description

Job Description

Description:

Wilson-McShane Corporation, a third party administrator for Taft-Hartley benefit funds, invites you to join our Information Technology team as an IT Support Specialist in our Bloomington, MN office. In this fast paced and varied role, you will be responsible for supporting and resolving a wide variety of issues.

This is an exempt position with a compensation range of $60,000 - $63,500 per year.

Essential Duties and Responsibilities include:

• Troubleshoot PC desktop/laptop hardware and software issues.
• Troubleshoot phone/softphone/fax hardware and software issues.
• Provide support for users working remotely (VPN & RDP)
• Provide first line support for phones/mobile devices
• Responsible for primary upkeep of printers and copiers.
• Provide setup of desktop and laptop computers
• Deploy equipment used for meetings/training sessions as needed.
• Provide both remote and on-site support to multiple office locations.
• Responsible for hardware moves, adds, changes.
• Manage and document workload using ticketing system
• Other duties and projects as assigned

The benefits offered include the following:

• Low Deductible Health, Prescription Drug and Dental Benefits
• Voluntary Vision, Accident, Critical Illness and Pet Insurance
• Flexible Spending Account (FSA)
• Employer Contribution to 401(k) & Employee Stock Ownership Plan (ESOP)
• 401(k) and Roth 401(k)
• Paid Holidays and Paid time off
• Dependent Care Reimbursement Account
• Life Insurance and AD&D
• Employee Assistance Program, including access to confidential counseling (virtual and in-person)

To perform the job successfully, an individual should have the following qualifications:

• Knowledge and experience with Microsoft products (Office, Windows, etc.).
• Working knowledge of computer hardware
• 1 to 2 years of experience in a similar position.
• 2 year Technological degree or equivalent work experience.
• Ability to work weekends and evenings/nights as required.
• Ability to stand or be on your feet for extended periods of time.
• Ability to work within confined spaces (under desk, small network closets, etc.)
• Microsoft 365 and PowerShell experience desired
• Ability to travel to other WMC office locations regularly and sometimes on short notice.

To perform the job successfully, an individual should demonstrate the following competencies:

• Professionalism- Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibilities for own actions; Follows through on commitments; Team Player.
• Customer Service- Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
• Quality- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality; Takes pride in one’s own work; Organized.
• Quantity- Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Dependability- Follows instructions, responds to management direction; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
• Adaptability- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; Ability to prioritize duties.
• Communication- Speaks clearly; Listens and gets clarification; Responds well to questions; writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.