Evening Houseperson

Housekeeping Position

Qualification Standards

Education & Experience:

• Previous experience in a housekeeping preferred
• High School diploma or equivalent preferred

Tools & Equipment:

• Housekeeping cart, vacuum/broom, duster, rags, window cleaner, furniture polish, brass cleaner, all-purpose cleaner, disinfectant cleaner, air freshener, toilet bowl cleaner, toilet bowl brush, gloves, dumpster/trash compactor, sponge, mops and buckets, keys, hand vacuum, door stopper, floor care products (i.e. stripper, wax, sealer), floor scrubber, floor buffer, carpet extractor, wet/dry industrial vacuum, extension cord, laundry chute, and elevators.

Work Environment:

• Under variable temperature conditions
• Under variable noise levels
• Outdoors/Indoors
• Around chemicals, fumes and or odor hazards
• Around dust and or mite hazards

Physical Requirements:

• Long hours sometimes required
• Heavy work – Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
• Ability to bend, stretch, twist, stoop or reach with your body and arms repeatedly without difficulty
• Ability to stand for long hours and walk long distances without fatigue
• Ability to work under variable temperatures and noise levels
• Near Vision - The ability to see details at close range

Mental Requirements:

• Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Must work well in stressful, high pressure situations
• Ability to multi task
• Must maintain composure and objectivity under pressure
• Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
• Mathematical Reasoning - Must be able to work with and understand financial information and data, and basic arithmetic functions
• Multi-lingual skills helpful

Duties & Functions

Essential:

• Approach all encounters with guests and employees in a friendly, service oriented manner
• Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working
• Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations
• Check daily assignments/daily duties
• Gather all cleaning supplies and return them daily
• Complete all assigned cleaning duties in designated areas
• Report any engineering problems or repairs to the Housekeeping Supervisor or Manager
• Return any borrowed items (i.e. irons, boards, hairdryers, etc.) to Housekeeping department when removed from guestrooms
• Vacuum floors in public areas
• Service and re-stock housekeeping closets
• Remove gum, wall spots, and floor spots with appropriate chemicals
• Wipe glass, pictures, windows, and public telephone areas
• Clean public restrooms and replace products
• Complete closet inventory
• Sign keys in and out
• Empty Housekeeping carts of dirty linen, trash, etc.
• Assist in floor care
• Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention
• Gain knowledge of all hotel facilities to answer questions from the guests

Marginal

• Other duties as required
• Assist Room Attendants throughout the day with housecleaning rooms when needed
• Assist Room Attendants by stripping any vacant and dirty rooms when necessary
• Assist in Laundry
• Participate in department and hotel meetings as requested

Benefits at the AC Hotel & Residence Inn Missoula

We believe that taking care of our team means more than just a paycheck. Here's what you can expect when you join us.

Part-Time Employee Benefits: Part-time employees are eligible for the following:

• Holiday pay at time and a half for hours worked on recognized company holidays
• Bereavement leave and pay for the loss of an immediate family member
• 401(k) with company matching
• $600 employee referral bonus program

Full-Time Employee Benefits: Full-time status is defined as working 30 or more hours per week. Full-time employees are eligible for our complete benefits package, including everything listed above plus:

Health & Insurance Benefits: New full-time employees have 30 days from their start date to enroll in benefits. Our plans include:

• Medical insurance with virtual visit options
• HSA, FSA, and DCSA accounts
• Dental and vision coverage
• Life insurance and AD&D
• Voluntary Short-Term and Long-Term Disability (VSTD/VLTD)
• Nationwide Pet Insurance — all pet plans carry a $250 deductible
• ID Watchdog Identity Theft Protection — real-time alerts and expert support so you never have to face identity theft alone

Employee Assistance Program (EAP): Life happens, and we want you supported beyond the workplace. Our EAP gives you access to:

• Licensed therapists and mental health support
• Legal consultations and financial expert guidance
• Resources for childcare, pet care, home repair, and moving services
• A library of articles, podcasts, videos, and more - available anytime

Time Off & Holidays: We recognize 6 company holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day.

• Holiday Pay: Full-time and part-time employees who work a recognized holiday earn time and a half. Full-time employees not scheduled to work a holiday receive 8 hours of holiday pay at their regular rate.
• Birthday Floating Holiday: Full-time employees receive a floating holiday to celebrate their birthday, to be used within their birthday month.
• PTO: Accrual begins on your first day of employment and becomes available for use after completing your 90-day introductory period. PTO accrues at a rate of 0.0385 hours per hour worked, up to a maximum of 80 hours (10 days) per year. We cap carryover at 80 hours because we genuinely believe time away from work is essential. Once you hit the cap, accrual pauses until you've used some of that well-earned time off.
• Sick Time: After completing the 90-day introductory period, full-time employees accrue sick time at 1 hour for every 30 hours worked, up to a maximum of 40 hours.
• FMLA: Available to full-time employees who meet federal eligibility requirements.