Assistant General Manager

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll lead a store team from developing top sales specialists to driving sales targets, financial performance, and store merchandising. You’ll create an outstanding in‑store experience that makes customers feel good about our brand and encourages them to choose our wireless products and services. Are you a person who thrives in a competitive atmosphere while having fun with your team? If so, you’ll fit right in. If you love helping others grow to their full potential and consistently deliver results, then Victra is the place for you. Apply today! Responsibilities Lead your team by resolving customer issues and assisting with customer transactions. Take direction from the store leader on day‑to‑day operations. Set and share daily, weekly, and monthly goals with sales teams. Provide training and mentoring to deliver an outstanding customer experience by managing customer flow and store traffic. Identify selling skill gaps and build development plans so the team meets and exceeds sales metrics and quota assignments. Run store operations—analyze staffing needs, report financial and sales data, handle cash, ensure compliance, and open trouble tickets with Facilities, Network, or IT to maintain store uptime and functionality. Monitor inventory, restock shelves, maintain device security, and keep the store clean. Lead store merchandising and plan‑ogram compliance in accordance with company expectations. Complete store opening and closing activities. Collectively achieve store targets on a daily, weekly, and monthly basis. Benefits Paid Training Premium Health, Dental, and Vision Insurance Paid Maternity Leave 401(k) Match Tuition Reimbursement 50% off Verizon Service VNation Disaster Relief Referral Bonus Frequent Contests Career Advancement Opportunities A comprehensive benefit list can be viewed here. Please note that all benefits are subject to the terms and conditions of the plan document or insurance policy. From a fun work environment to an inclusive culture and amazing benefits, VNation is all about being part of a team that invests in you. Click here to learn more! Compensation Assistant General Managers earn a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $16.00 plus uncapped commission. Qualifications You thrive in a sales environment and enjoy energizing a team that you can develop and motivate. You set a high bar for reaching goals and know how to motivate others to help you achieve them. You’re open to new ideas, relate well with a variety of people, and attune to the needs of others to ensure they perform at their best. You know you’ve succeeded when your team is delivering. Requirements Background in customer service within retail, restaurant, or wireless industry—preferred. 1–2 years of experience in a customer service or leadership role. Management experience in a commissions‑based sales environment. Proven track record of achieving challenging team and individual sales goals. Balanced multiple opposing priorities in a multifaceted environment. Set goals, evaluated performance, and developed a high–performing team. Basic interview skills and enhanced staffing knowledge. High school diploma or GED. One or more years of customer service, preferably in retail or sales. Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods. At least 18 years of age. Legally authorized to work in the United States. Physical Requirements Ability to lift ten pounds. Ability to stand for long periods of time. Training Requirements All Assistant General Managers must attend and complete a 4‑day New Hire University (NHU) training program within 30 days of their official start date. The class may include overnight travel at the company’s expense. Various online and computer‑based training will be required throughout employment with Victra. After You Apply You will be required to take a 20‑minute pre‑hire assessment. If you’re selected to move forward, a recruiter or hiring manager will reach out to discuss the role and answer your questions. Equal Employment Opportunity We’re proud to be an equal‑opportunity employer—and celebrate our employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. #J-18808-Ljbffr