Shift Lead Veterinary Assitant

Shift Lead – Client Services Coordinator/Vet Assistant Role Overview: The Shift Lead performs the duties of a Client Services Coordinator or Vet Assistant when not filling in or assisting the Practice Manager or Chief of Staff to guide the team to maximize productivity and profitability of the hospital. This position works with the Practice Manager and/or Chief of Staff to ensure effective communication with all clients and internal stakeholders and colleagues. Responsibilities Assisting and supporting the hospital leadership in developing an efficient, productive team that provides the highest quality care and service to pets and clients. Following Banfield protocols and practices, focusing the team to achieve practice priorities while building our culture and brand. Day‑to‑day supervision of the team when called upon and ensuring quality medical care, exceptional client service, associate engagement and maximum productivity. Creating an environment where the team can deliver quality, efficient and effective veterinary care to pets and fostering an environment that engages associates, so they feel good about being a member of the team. Providing professional, efficient and exceptional client service (lead by example), ensuring all associates do the same, to include client education about Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other related information; effectively resolving client issues. Assisting in effectively scheduling associates to meet client needs, while proactively planning time off and CE scheduling. Ensuring compliance with all practice policies and procedures. Ensuring adherence to Banfield dress and grooming guidelines. Qualifications You must believe preventive care is the best and only way to achieve a long and healthy life for each pet. You must embrace and thrive on providing exceptional client and pet experiences. You must be available to work weekend and evening shifts. You must be comfortable working in an environment with loud noise and strong smells. You must be 18 years of age or older. You must have a minimum of two years of veterinary hospital experience. Benefits Comprehensive Medical, Dental, and Vision Insurance: Enjoy peace of mind knowing your health and wellness are our top priorities. We've got your essential medical, dental, and vision care covered. Generous Retirement Plans (401(k) and Roth): Invest in your future and enjoy a generous company match to help you build a secure financial future. Best‑in‑Class Student Debt Relief Program (for Full‑Time DVMs): We support our veterinary professionals in addressing student debt. Paid Time Off and Holidays: Take a break, recharge your wellbeing, and celebrate days of personal significance with paid time off and holidays. Top‑Tier Mental Health and Wellbeing Resources: Access industry‑leading resources, including free coaching and counseling sessions, to support your overall wellbeing. Associate Life Insurance (company‑paid) & Supplemental Life Insurance: Protect your loved ones with our company‑paid Associate life insurance and optional additional coverage. Company‑Paid Short‑ and Long‑Term Disability: Secure financial protection in case of temporary or long‑term disability. Flexible Spending Accounts (FSA): Save on healthcare and dependent care expenses by setting aside pre‑tax money. Health Savings Account (HSA): Maximize your healthcare dollars with a tax‑advantaged HSA. Paid Parental Leave: Support growing families with paid parental leave for both birth and adoption. Continuing Education Allowance (for Eligible Positions): Financial assistance to pursue continuing education opportunities. Backup Child and Elder Care & Family Support Resources: Help you keep things running smoothly during unpredictable moments. Fertility and Family Building Support: Comprehensive support for fertility treatments and family‑building options. Digital Exercise Therapy: Stay active and healthy with a digital exercise therapy program. Voluntary Protection Benefits: Coverage to support you financially during hospital stays, critical illness, and accidents. Legal Plan: Affordable and accessible legal coverage for a wide range of needs. Identity Protection: Alerts you to suspicious activity and supports you if your information is stolen. Commuter Benefits: Make your daily commute more convenient and cost‑effective. Three Free Optimum Wellness Plans for Pets: Free wellness plans for your pets. Exclusive Discounts: Savings on products and services. Benefits eligibility is based on employment status. Full‑time associates are eligible for all benefit programs (Student Debt Program available for FT DVMs only); Part‑time associates are eligible for those benefits with an asterisk (*). Pay The pay range for this role is $20.35 – $26.00 hourly. The specific rate is determined based on the candidate's experience, skill level, and education, and may vary depending on location and applicable minimum wage laws. Equal Employment Opportunity We are a drug‑free, smoke‑free, equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location. #J-18808-Ljbffr Banfield