Guest Experience Lead Contract | Newbury Street

Overview lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. We set the bar in technical fabrics and functional design, creating transformational products and experiences that support people in moving, growing, connecting, and being well. We focus on creating positive change to build a healthier, thriving future with an equitable, inclusive and growth‑focused environment for our people. Job Summary The Guest Experience Lead is responsible for ensuring all guests receive a quality in-store experience. They oversee or provide technical product education that articulates the value of our product and brand to meet the unique needs of each guest. The Guest Experience Lead is part of the store leadership team, driving store performance on the floor through guest experience and team achievement of daily sales or unit targets. They provide input to team member performance evaluations, recommendations for store hiring decisions, and act as Supervisor on Duty (SOD) when leading the floor. Core Responsibilities Of The Job Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience. Continuously assess the level of guest connection and technical product education, ensuring every guest receives technical product education and assisting when other team members are unavailable. Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests. Conduct preparation activities to ensure in-store readiness for guests and maintain operational excellence of the store throughout the shift. Open and close the store in accordance with opening and closing procedures. Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive results. Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training. Address team member performance and support ongoing learning through direct feedback, in‑the‑moment recognition, coaching, demonstrations, and hands-on experiences. Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members to create a fun and productive environment. Job Requirements Eligibility Must be legally authorized to work in the country in which the store is located Must have the ability to travel to assigned store with reliable transportation methods Schedule/Availability The work schedule can vary based on store needs Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays During peak times or special events, the schedule may include early mornings or late nights for some team members Experience 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations) Some experience in leading, mentoring, or delegating with others Job Assets (nice to have; not required) Education: High school diploma/GED/equivalent, or above Experience: 1 year of retail/sales leadership experience (supervisor or people management not necessary; examples: leading delegated assignments/tasks, mentoring or assisting peers) For Experiential stores with food/beverage service only: Food safety and/or liquor service certification What We Look For Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences Integrity: Behaves in an honest, fair, and ethical manner Guest Experience: Actively creates an inclusive, high-caliber experience and connection for every guest through team members Leadership: Is able and desires to lead and inspire others; motivates, empowers, develops, and directs people as they work Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives Decision Making/Problem Solving: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions Adaptability/Agility: Navigates uncertainty and ambiguity and can change priorities in a fast-paced environment; recovers quickly from setbacks Interactive Communication: Conveys information effectively and understands information shared while interacting with others Work Context Work involves moving through the store with bright lights and loud music Work is accomplished as part of a team, sometimes independently, and sometimes on a computer or other technical devices Work may occasionally involve moving boxes weighing up to 30 lbs (13.6 kg) For Experiential stores with food/beverage service only: Work may involve using industrial kitchen equipment and exposure to heat in order to prepare food or beverages Compensation & Benefits Base Pay Range: $24.00 - $27.61/hour, subject to minimum wage in the location Target Bonus: $2.00/hour Total Target Base Pay Range: $26.00 - $29.61/hour lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. Employees in this position are eligible for our competitive bonus program, subject to program eligibility requirements. At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth. Extended health and dental benefits, and mental health plans Paid time off Savings and retirement plan matching Generous employee discount Fitness & yoga classes Parenthood top-up Extensive catalog of development course offerings People networks, mentorship programs, and leadership series Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice. #J-18808-Ljbffr lululemon