Desktop Support/Field Support Technician

Job Title

Job Overview:

Pay Range: $21.00hr - $26.00hr

Requirement/Must Have:

• 25 years of broad IT support experience in a manufacturing, engineering, or similar industrial environment.
• Valid drivers license and reliable transportation.
• Willingness to participate in on-call rotation and occasional after-hours/weekend work.
• Must pass background check and drug screening.

Responsibilities:

• Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning.
• Provide day-to-day end-user support for desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments.
• Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal.
• Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs.
• Assist with real estate transactions, program buildouts, and facility moves including cabling, port activation, and new closet setup.
• Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals.
• Perform patching, basic administration, storage management, and data protection tasks.
• Handle network operations including port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support.
• Participate in data closet management, cable management, and physical infrastructure upkeep.
• Support disaster recovery tasks, backup verification, and basic business continuity activities.
• Manage SLA compliance, CSAT scores, ticket backlog, and major incident support.
• Perform data spill remediation, system compliance checks, and support security applications.
• Partner with business units, manufacturing teams, engineering groups, and external vendors as needed.
• Take complete ownership of issues until full resolution has been achieved.

Skills:

• Desktop Support/Field Support Technician.
• Desktop / laptop / imaging / Paas lifecycle.
• Networking (switches, WAPs, VPN, Wi-Fi troubleshooting).
• Printers, peripherals, and shop-floor hardware.
• Basic storage, backup, and disaster recovery concepts.
• Security tools, data spill remediation, and compliance requirements.
• Ticketing systems, SLA/CSAT tracking, and backlog management.
• Strong verbal and written communication skills.
• Excellent prioritization and multitasking in a high-pressure production environment.
• Resourceful attitude with the ability to learn new systems quickly.
• Team player who can mentor others and escalate intelligently as needed.

Qualification And Education:

• Bachelors degree in IT, Computer Science, or related field (or equivalent hands-on experience + certifications, e.g., CompTIA A+, Linux+, Security+, or equivalent).

Physical Requirements(Due to nature of job, The candidate must have):

• Ability to lift 50 lbs or more.
• Ability to work in manufacturing areas.
• Ability to climb ladders.
• Ability to crawl under desks.