Bilingual Product Support Analyst

Job-ID30312228Reference25-38833TypeContractRemote40% RemoteThis role serves as a key point of contact for internal teams, providing technical and operational support related to Vehicle Ads merchants. The position involves fielding inquiries from support and sales teams, offering consultative guidance on merchant onboarding, policy adherence, and feature adoption. The scope also includes assisting with Merchant Promotions and ensuring smooth implementation of related features. Success in this role requires strong cross-functional communication skills, an understanding of digital advertising products, and familiarity with market-specific nuances.Responsibilities: Initial triage of bug reports.Data quality status responses.Store feed allowlisting (config).Vehicle ads trusted partner allowlisting (config).Technical account management for vehicle ads agency accounts (MCA), merchant subaccounts and individual merchant account support.Ad hoc reporting requests/SQL queries.Other tasks as deemed necessary by the lead Vehicle ads PTM.Experience: Bilingual (Japanese and English)Customer Service.Troubleshooting data feed issues.Project / Program Management – intermediate.Familiarity with gMail, Calendar, Drive, Docs, Meet.Familiarity with eCommerce, and Ads strongly preferred but not required.About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.